Hi fellow hosts, I wanted to share a recent experience and a...
Latest reply
Hi fellow hosts, I wanted to share a recent experience and ask for advice on how to handle situations like this in the future...
Latest reply
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My guest booked with the info of 5 adults. However, there are 2 adults & 5 children between the ages of 1 to 7.
im irritated. What if anything should I say/do?
Answered! Go to Top Answer
Hello @Shelia24
Just in case you don't know and it applies to this reservation, children under the age of 2 years old don't count in the head count on Airbnb and guests can enter as many as 5 infants in this reservation field! This may explain why you have 2 extra heads in this reservation?
Tricky situation for sure as any hint of discontent on your part, you risk a bad review so hopefully they're not staying too long?
Hello @Shelia24
Just in case you don't know and it applies to this reservation, children under the age of 2 years old don't count in the head count on Airbnb and guests can enter as many as 5 infants in this reservation field! This may explain why you have 2 extra heads in this reservation?
Tricky situation for sure as any hint of discontent on your part, you risk a bad review so hopefully they're not staying too long?
Thank you for your insight. I guess I’m just irritated to find instead of 5 adults. There are 5 children & 2 adults.
I’m most likely a bit irritated too because my guests’ children that left yesterday, left behind a horrible mess.
@Shelia24 Actually, the adults left the horrible mess. They are the ones responsible for the reservation. Hold them accountable and leave an accurate review.
You’re absolutely right.