Hi Cameron,
If the pet fee was clearly disclosed before confirming this reservation, it's advisable to collect it while reiterating that it has been part of the listing description from the beginning.
If pet fee is not disclosed before the booking is confirmed, I recommend not to collect a pet fee as it may backfire on reviews.
In the future, here’s how you can effectively communicate and enforce the pet fee:
1. Update Your Listing: Clearly articulate in your Airbnb listing that while pets are welcome, there is a pet fee to cover additional cleaning costs. Be specific about the fee amount and any applicable conditions, such as the number of pets allowed and types of pets.
2. Pre-Booking Communication: When potential guests inquire or book and mention pets, promptly remind them of the pet fee and explain its purpose (e.g., extra cleaning). Ensure they agree to this charge before finalizing their booking.
3. Check-In Reminder: At check-in, if guests have brought pets, gently remind them of the pet policy and the associated fee. This can be conveyed through a welcome note or verbally, ensuring they understand and consent to these terms.
4. Post-Booking Review: After guests depart, inspect your property to assess its condition. If all terms were adhered to and the pet fee was properly handled, recognize their cooperation in your guest review.
Adopting this proactive approach ensures that your expectations regarding pet fees are clear from the outset, preventing misunderstandings and ensuring that you are compensated for any additional cleaning required due to pets.
I hope this helps streamline your process.
All the best,
Upfish Management