“Where you’ll sleep" section – order reversed

Answered!
Andrea6232
Level 10
Bergamo, Italy

“Where you’ll sleep" section – order reversed

I noticed today while looking at my listing that in the "Where you’ll sleep" section the order of the photos has been reversed: the living room with the sofa bed appears on the left and the bedroom on the right.

 

Please note that I have not made any changes to my listing.

 

I then tried to reload the photos in the "Rooms and spaces" section and unfortunately the order did not change.

 

Has this happened to you too?

 

Andrea

https://www.airbnb.com/rooms/730268051591450658

1 Best Answer
Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Andrea6232 @Angela1056 @Joelle43, Thank you for your patience while the team was reviewing it. Circling back to the thread to share that this is indeed a glitch and it has been reported to the concerned teams.

 

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37 Replies 37
Jody209
Level 2
Falls Church, VA

Is there any solution or estimated fix on which room shows first? I also noticed our sofa bed is showing as the first sleeping room, and definitely that's just for guests who need it - we have 2 bedrooms with actual beds that I'd prefer are first.

I also noticed our primary bedroom was listed last and had to delete a room and reorder (so the main/primary was showing as bedroom 2 while the smaller bedroom was showing as bedroom 1). I fixed that by deleting one of the bedrooms and re-adding it.

Jacci6
Level 2
Charleston, SC

@Bhumika Hello, I'm having the same problem as well with my "Where You'll Sleep" being out of order. My listing shows the sofa couch in the living room before the two bedrooms. Will this be fixed soon? I imagine it's deterring bookings. 

Screen Shot 2023-12-04 at 6.35.16 PM.png

Andrea6232
Level 10
Bergamo, Italy

Ciao @Jacci6 and @Bhumika , I raised this problem almost a month ago but unfortunately it still exists today, let's hope it will be resolved soon ...

Joelle43
Level 10
Cannes, France

Hello @Andrea6232 @Kevin2535 @Andrea6232  @Bhumika 

 

I don't know if you have opted in for the early New Release, but I have and yesterday I decided to try again to remove the pictures from bedroom 1 (which were in fact the pictures of bedroom 2) and re-asign them to their correct place - (bedroom 2).  Then I selected the photos of bedroom 1 which were showing up in Bedroom 2 and placed them in Bedroom 1 and it worked!


Those that are in this situation will hopefully understand what I am talking about because I realise how confusing it must sound but I am happy to announce that the photos are back to where they should be and my master bedroom (bedroom 1) is coming up with the correct photos.  Yippee!   You can't sort the order in which they appear as the drag and switch function has disappeared.

Fingers crossed for you too,

All the best

Joëlle

Jacci6
Level 2
Charleston, SC

@Joelle43 @Andrea6232 @Kevin2535 @Bhumika I enrolled in the Early Release but the sleeper sofa in the living room continues to be displayed as the first option in the "Where You'll Sleep" section. But at least I was able to switch out a picture of the sofa instead of the coffee table, so thank you for the suggestion!

Joelle43
Level 10
Cannes, France

Hello @Jacci6 

 

Glad that helped a bit then😉  

 

As the lounge is the first thing our guests are shown on the photo tour, I'm guessing that this order of preference is maintained in the "where you'll sleep" section which is a shame as I imagine that the sofa bed is not used by all your guests and most will want to see the master first and all the other "real" bedrooms that are offered and this "extra" bonus sleeping possibility of the sofa bed should be shown last or give the hosts the option of choosing the order according to their preference.

Andrea6232
Level 10
Bergamo, Italy

@Joelle43 I guess the same and I opened another post regarding the possibility to change the order of the rooms ...

 

https://community.withairbnb.com/t5/Ask-about-your-listing/How-to-change-the-order-of-rooms-in-the-n...

Andrea6232
Level 10
Bergamo, Italy

Ciao @Joelle43 @Kevin2535 @Bhumika I also opted for the new Winter Release but I cannot do what you did to solve the issue since the reversed order is between my living room (with a sofa bed) and my bedroom (with a queen bed) as shown below

 

Andrea6232_0-1701791932468.png

 

Joelle43
Level 10
Cannes, France

Ciao @Andrea6232 

 

So you're in exactly the same situation as @Jacci6 that I have just replied to and it would seem that hosts offering a sofa bed in the lounge will have this showing as the first sleeping option rather than a "real" bedroom.  Shame

Andrea6232
Level 10
Bergamo, Italy

Exactly @Joelle43 and this is a problem that I raised almost a month ago when I switched to the new Winter Release ...

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Jacci6 @Andrea6232 @Joelle43 ! 

I was going through this discussion and got reminded one of the responses from @Hélène266 here where she shares an advice related to photo tour : https://community.withairbnb.com/t5/Ask-about-your-listing/2023-Winter-Release-Room-Naming-Problem/m... 

 

Is it something similar to your concerns? If yes,  It would be worth giving a try while I pass over the feedback that Andrea and Jacci shared to the relevant team. 

 

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Jacci6
Level 2
Charleston, SC

Hello @Bhumika Thanks but the problem is my living room is showing as the first entry in "Where You'll Sleep" even though we have 2 bedrooms. So it looks to the guest like the sofa couch is the main option, rather than being a 3rd option only if needed for a larger group. @Andrea6232 is having the same problem. I've attached a picture.Screen Shot 2023-12-05 at 2.18.21 PM.png

Bhumika
Community Manager
Community Manager
Toronto, Canada

Thank you @Jacci6 for sharing a picture, I will pass it forward to the tech team if they can look further into this and advice!

 

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Andrea6232
Level 10
Bergamo, Italy

Thanks @Bhumika, I have the same problem as @Jacci6 (see above my picture) and until now I did not find a solution ...

Bhumika
Community Manager
Community Manager
Toronto, Canada

Hi @Jacci6 @Andrea6232 ! This seems to be a known issue and the concerned team is working on it. Thank you for your kind patience as they look into resolving this.

 

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Kevin2535
Level 2
Marietta, GA

I'm still seeing the same issue on my listing.  My "where you'll sleep" order is still reversed.  Do we have an idea when this will be fixed?  This HAS to be causing potential bookings from being lost.  

Angela1056
Level 10
Linarolo, Italy

@Andrea6232 @Joelle43 ciao, yes, it happened to me too! I gave a number to each of my 5 rooms in the photos of the listing but now I had to change the numbering because in the “Where you’ll sleep” section se sequence has changed. How boring!

Joelle43
Level 10
Cannes, France

Hello @Andrea6232 

 

Yes you're right!! I went onto my listing to check and the order of the bedrooms as you rightly point out have been reversed!  

 

So like you, the biggest of the bedrooms is not the one guests see first which is a shame.

 

Thanks for pointing it out

Joëlle

Andrea6232
Level 10
Bergamo, Italy

Ciao @Joelle43 , I think it is a technical bug, maybe we should escalate it to Airbnb technical department, is there an easy and effective way of doing it?

 

thanks, Andrea

Joelle43
Level 10
Cannes, France

Ciao @Andrea6232 

 

Yes I do too, there are a few other bugs at the moment too but I'm sure that @Paula or @Bhumika will see this post shortly and will send this information to the tech department.

 

I've sent a message my end via the Airbnb Assistance to let them know.

 

All the best

Joëlle