Why can't I see messages on my account?

[Karene0]

Hello!

I have problem with my account. i got message from client to my personal gmail but I cant see that message in my airbnb account.

There is text" You do not have access to this thread" Why is that?

[Amy1101]

I'm having this same problem. 

[Thanh23]

I have experienced the same problem with lots of messages recently. Airbnb system is terrible lately. And I am so frustrated 😡

[Jasmine259]

Same problem for me too as of today, Im only a new co-host.

[Jasmine259]

I was just told this by the Airbnb support team...

Airbnb Support

9:24 PM

They are currently working on this. We are hoping that they can have this resolve soon.

[Katie867]

me too as a co host

[Rachel1479]

Just happened to me this morning. I saw the messages on my phone lock screen, but I couldn't answer them. So I use my laptop to respond to these guests, and unexpectedly, the whole threads just disappeared from my inbox after I answered them. I can't even review the guests now (Yes, you-do-not-have-access-to-this error)

[Dara15]

Same problem, messages also disappearing entirely from the inbox and now I can't even initiate messages from the calendar or profile. "You do not have access to this", even while they're sending me messages reminding me to review guests. I would if I could!

[J201]

I’m having the same problem - I’m also a co-host.  It first happened a month or so ago, but  I’ve had three today alone. Messages just disappear from my inbox right before my eyes, or I suddenly get the error message saying I don’t have access when I’ve messaged that guest the day before with no problems, or guests send a message, but it doesn’t appear at all in my inbox (I only know this because the main host tells me, wondering why I haven’t responded). Also, I’ve had bookings that don’t appear in the calendar on my iPhone, but do on my iPad, or bookings appearing with no message, or with no details in the calendar (days just suddenly appear as blocked), and I can’t access the guest details or message them via the calendar.  It seems totally random - it’s only happening with some guests.  

Support seems aware of the issue, but have no solution and can’t give an ETA to fix it.  It’s a real problem when you’ve got a current guest, a guest about to arrive or a new booking that you can’t access details, or send or respond to messages. Support aren’t offering any immediate help and I don’t get any sense of urgency from them.  I called them tonight about the latest 3 today, and then the service person sent me a message 30 mins later saying their shift was ending and they were now off for 2 days and they would look at it when they got back! 

[Sladjana2]

Having issues with this since Dec 3 2019, and  it is still in progress. I myself have 3 listings on my profile to which I am admin but then I am cohosting on my profile another 8 listings each of them under different admin login. No issues for my

admin listings, but such a PAIN in the ass for the remaining 8, as every time I want to reply to message I have to log out from my profile and log in into particular admin listing (I am cohosting) to be able to reply. The biggest pain ever for anyone who is professional cohost with listings they cohost coming from multiple accounts. Current situation literally means that there is no cohosting functionality. It does Not exist under current circumstances. So, my work load has increased since Dec 3 more than double. Imagine having to login/out multiple multiple multiple times a day to only manage messaging, let alone other aspects of cohosting functionalities. Terrible pain 

[Tony-And-Una0]

Hi all

This issue appear to have got worse.

Previously I could not send some messages, now I can't even see co-host reservations listed under  calendar where ts shows bookings for today , tomorrow etc.

[Shawn245]

TIP: DO NOT try resetting yourself as a co-host.

I tried cancelling the co-host and then re-initiating the co-host but it could give you an error "You have already invited this co-host"

This will prevent you from adding that person back as a co-host for about a month. I even tried calling in to see if they could fix it but they wrote back saying "We found no error".

[William944]

Same issue - co-host.

[Arnold11]

Hello, I am having exactly the same issue. I am a co-host for many properties in Edinburgh and I am not receiving and cannot see some messages for days already! I have been on a phone with Airbnb many times everyday, but no one can tell me when it will get fixed. It has happened before already and it took days to fix it as well the last time. I am unable to ask the primary hosts to reply to every message or tell me when a new message has been received, as they are busy with their own lives, and I am the one who has been responding to all messages, as I am being paid to do so! The co-hosts are there for a reason to answer all enquiries, but we have been denied access. This is completely unacceptable as it affects many people businesses not just mine and the guests experience! 

[Emma725]

Same issue over a month reported it several times but no response no promised call back no action they just dont care

[Sam3483]

@Airbnb  having the same issue as mentioned by all of the above, it’s a real problem.