Wifi Speed Test Tool Not Working

[Nazan10]

Hi everyone.

For some reason wifi speed test tool is not working that I coulnd't input my results. Is there anyone had the same issue?

[Richard2382]

I’m very frustrated with this new tool, especially as 6 months ago I suggested to Airbnb that the wifi speed needs to be announced on the hosts website, they said thank you very much and sent me a pair of winter woolly socks.

i can’t believe that ever since they introduced this wifi speed detection tool, it’s never worked , I have 2 different properties with different wifi suppliers , I input all the data they ask for like name of wifi connection and then the password number, but the button below to confirm just stays a light gray and does not light 💡 up as connected for you to confirm your data, it’s the same on iPhone, and Mac air , it’s a big shame as I’m paying a lot more for 600 mgb fiber, but can’t publish this on the properties Airbnb webpage, this needs to be sorted by Airbnb but my messages for help gets me nowhere!!!

[Monika-and-Cezary0]

Hello, exactly the same - not working!  Greyed out “start test”

[Jane1018]

Attempted to test multiple times without success - iPad iPhone.  Circles between confirming you are on the network - which I am, and id/passwork are correct - it is.  Other ideas.

I have never had a guest complain about the wifi speed so how important??

[Thierry676 · Accepted solution]

I had the exact same issue with the android Airbnb app. Wi-Fi name and Wi-Fi password were already there when I run the test (configured beforehand from the PC Airbnb website), and they were definitively correct (visually at least, no typo or lowercase/uppercase errors). But after reading this thread, I had the idea to remove Wi-Fi details, run the test again which prompted me to re-enter the Wi-Fi details, and it worked this time :))  ... Maybe something to do with some invisible characters !?!? Try it, it might work for you as well 😉

[David569]

I'll give this a shot the next time my house is vacant, thanks.

[Shelly271]

Thank you! This worked for me. 

[David569]

Same problem.  I've tried to test the speed several times, both when Airbnb first initiated it and just a few days ago on both my phone and my laptop.  I can't use the app on my laptop because it doesn't have the M1 chip required to download it - I can understand that - however, when I try to use my phone, it automatically switches to the Wifi - with the correct user name and password - but I can't get past that.  It keeps telling me to add that information that is already there. ????

[Michael2927]

Same issue for me.  This seems crazy that a platform with the resources of Airbnb doesn't have a fix for this issue.  Also not able to add photos in my guidebook right now either.  Frustrating.

[Gonçalo6]

Hi All,

Having same issues.

Did the speed tool worked for anyone?

Please Airbnb open your eyes!

Cheers,

Goncalo

[Bartlomiej-Milosz0]

Hi @Gonçalo6 

I had the same issue and I've discovered that the location (GPS) should be enabled in the mobile while performing the test. 

I hope that it will help you.

Regards

[Gonçalo6]

Thanks @Bartlomiej-Milosz0  that helped! 

[Brad809]

On IOS the AirBnb location data must be enabled and “Precise Location” must also be enabled. 

[Heather1073]

This was the answer!!!! Went to privacy settings on my phone and in location settings for AirBnB had to turn Precise Location on!! Thanks!

[Gonçalo6]

I can confirm what Heather1073 states is true, after turning geo-location it worked!  Thanks community please Airbnb support hope you read this to increase your knowledge level!

[Fatih13]

I solved the problem because of you. While performing this speed test, your phone's Location setting must be turned on.😎