Wrong info in listing

Pete5055
Level 1
Porthtowan, United Kingdom

Wrong info in listing

Frustratingly at the top of the main page of my listed property, the Air BnB algorithm has taken it upon itself to state that the house is an '11 minute walk to beach' and that it is 'by Chapel Porth Beach'. This is misleading for potential guests as neither is true. I've tried three times to get them to change it but the conversation is all automated or broken English and I've got nowhere, so I've resorted to adding some text to ask potential guests to simply ignore this incorrect information. Obviously it doesn't look very professional, but I can't see what else to do in the circumstances. I'm worried that guests might book the property based on these peculiar claims, then complain when it turns out not to be true. Anyone else experienced this sort of thing? 

2 Replies 2

@Pete5055 

Numerous other complaints about similar problems with the proximity callouts from other Hosts...

 

 

@Rebecca can you please forward this to the same Team at Airbnb that is addressing this issue with Elevate?

Rebecca
Community Manager
Community Manager
Suffolk Coastal District, United Kingdom

Thank you so much @Joan2709@Pete5055, just to let you know, Airbnb have been made aware of this and I'll share your post with them too. Fingers crossed this helps. 😊

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