You Can Attach Videos to Scheduled Messages Now! 🎉🎉

[Joan2709]

I was able to attach videos today to our Scheduled Check-in Messages!!!   Yay!!!

Finally! Thank you Airbnb!

It is suggested to keep videos less than 30 seconds if possible. 

[Andrea6232]

Thank you @Joan2709 for letting us know 😀 Andrea

[Rebecca]

Thanks so much for sharing this @Joan2709!  🎉 We're super excited to see hosts using this feature! 

Have you had a chance to use the video feature yet? Would love to know if your guests are finding it useful. 😊

[Joan2709]

@Rebecca 

Just started adding videos on how to use the Smart Locks...I'll see if it makes a difference and report back. The videos are short (10-15 seconds). 

Some guests just really have an issue following written instructions, or have a language barrier and can't understand the written instructions. Having a video doesn't require them to translate the instructions and just provides an easily understandable way for them to use the lock visually - no translation needed.

[Rebecca]

Thanks @Joan2709! I agree, people learn and take in information in so many different ways. Hopefully this will be a great visual aid for guests! 😊

Are your smart locks usually a sticking point for guests that are arriving? It'd be great to see an improvement!

[Joan2709]

@Rebecca 

Yes...many of the Hosts I work with in my consulting business have issues with guests understanding the smart locks. Some locks are easier to operate than others. Schlage Encode seems to be the easiest, followed by Yale Assure and August.

I think the videos will really solve that problem. 

[Rebecca]

Hopefully @Joan2709 😁  I can't wait to hear the feedback! 

[Joan2709]

@Rebecca 

I can happily report the videos on using the smart lock are working! 👏🎉

Most recent guest had no issues using the lock and I even observed them referring to the video on their phone and following the steps in the video!

[Emilie]

Great news, thanks so much @Joan2709 for letting us know! It sounds like a really beneficial tool to clarify potential confusion upon check-in 😎

[Dolores404]

How?

[Joan2709 · Accepted solution]

@Dolores404 

Send Photos or Video in Messages

https://www.airbnb.com/help/article/3759

[Sara-And-Rob0]

You are truly amazing!  Thank you for sharing this step-by-step, yes about time!  I was never going to get monetized on Youtube for sharing my video links that way and now maybe guests will watch our videos!

[Joan2709]

@Sara-And-Rob0 

You are welcome! I was so happy to see this finally!

Already added videos/photos to the listings and guests are having no issues with the smart locks any more, or parking in the wrong place!

I give Airbnb credit for doing this (even if it took a loooong time to finally listen to all the Hosts requesting it). 

On other platforms, I am sending the videos via text or WhatsApp.

[Bhumika]

Hi @Joan2709 and everyone visiting this thread,

I also wanted to add this Help Centre article in case it helps other hosts viewing this topic 👉send photos and videos in a message 👈 

Regards,