I am reaching out in an urgent capacity regarding the deactivation of my listings, "Pine Vista and Skyline Vista" which has been unlisted from the platform without prior notice or sufficient explanation. Despite my compliance with all verification requirements, my listing has been made inactive, and I am now unable to relist it, with the platform instructing me to "Your listing cannot be published at this time. Please contact customer support for more information."
To provide context, I had submitted all necessary documents for verification via authbridge.info in the last week of September, well within the required timeframe. Upon following up, I received confirmation from AuthBridge, stating that my documents were successfully submitted and that they are "working on my case," with an assurance that it would be resolved "very soon." However, despite this confirmation, my listing was abruptly deactivated, causing considerable disruption to my business operations.
This abrupt removal of my listing, without any prior communication or additional requests for information, has led to severe financial and operational setbacks. As a host, I rely on timely communication and transparency from Airbnb, especially for critical matters such as verification and listing status. The lack of notice and the apparent delay in processing my verification is both unexpected and unacceptable, as I have adhered to all instructions and deadlines provided by airbnb team.
I am reaching out here after following up with the Airbnb team, submitting tickets, and sending emails. Despite all my efforts, I haven't received any clear response—just the same reply: 'A specialized team member is stepping in to help.' Every day, I keep sending reminders, but nothing has changed. It's been over a week, and the lack of action is incredibly frustrating. This feels like unprofessional behaviour, and I am disappointed with the handling of my case.
