airbnb suspended

[Cari782]

I am a super host and my property has been suspended with no notification or explanation given to me. i have been calling and inboxing for 4 days now with absolutely no response.  I’m at a loss in what to do? 

[Emilie]

Hi @Kelsey262,

Sorry to hear you've run into some challenges! Did you contact the Support teams about it already? They're best place to dig into it for you, but if you have reached out and are waiting for an answer I can nudge them if you'd like. 🙂

Thanks,

Emilie

[Kelsey262]

We've been contacting them for over a week with no answers.

[Barbara2779]

That is just terrible. I am so sorry and wish I had something to offer. Perhaps like with other platforms alternatives will emerge.

[Holly667]

Hello Catherine, can you please help with my suspension as well. It is a mistaken "replacement payment" issue (it is actually a REFUND owed to me from 2 past cancelled reservations). This isn't even about my hosting space. This is the first space I've learned that people have had their inappropriate suspensions addressed so I'm hopeful you can help me. Thank you. Here is the case number to link to the thread of comments, please excuse my frustration that mounted as no one could help me: XXXXXXXX**

**[Sensitive information removed in line with - Community Center Guidelines]**

[CarlosM0]

Hola Catherine-Powell

Our units have been suspended too. 

Last week our building neighbors complained about a strong gas odor, security personnel from the building informed it was not gas but an illegal substance that has been consumed in our apartment. We have the security reports from this incident.

The day after, cleaning personnel arrived at check out time (12:00 pm) and no one answered, we write through the platform and also call the guest to assist on the checking out, and it took 2 hours for the person in the apartment to came out, at this time the smell of an illegal substance was so strong, and we had to pay extra for the cleaning as we were receiving another guest at 3:00 pm.

We call Airbnb in order to inform what had happened and since that day our properties were suspended and now deactivated.

No one can give us any answer or support in this issue, and we are looking forward to having an answer soon. We follow the Airbnb rules about illegal drugs in order to get advice. We resolved the problem by ourselves, and our units are still blocked.

Furthermore, we have called Help Desk without any answer, and we are really concerned about our current situation.

The ticket number is **[Personal details removed in line with the Community Center Guidelines]
Could anybody help us, please?
Regards.

[Mike-And-Jane0]

@CarlosM0 you would be better staring a new thread. Sadly you are now in a process where you have no control and just have to be patient. @Catherine-Powell will not see your post as you haven't tagged her.

[CarlosM0]

Thanks a lot Mike-And-Jane0

Appreciate your help

[Paula]

Hello @CarlosM0,

I am sorry to hear about this situation. I have gone ahead and sent your case to the appropriate team for them to review it. As we are not part of the Support Team, they should contact you directly.

Thanks as always @Mike-And-Jane0 

[CarlosM0]

Paula Hola!!

Thanks a lot for you help.

We appreciate your  support.

Carlos & Diana

[Yana692]

Dear Catherine

Re: **

I'm a Superhost with several listings in Miami, only 5 star reviews and all happy guests. Airbnb Removed my Account stating I'm closely associated with another person who is not allowed to use Airbnb. All future reservations worth $5k cancelled. I appealed, but was denied by Specialised Team with the same robotic message they send to everyone.

I had a co-host 2y ago, whose kids while trying to prank their friends via ph, hacked into her Airbnb dashboard and written a discriminatory remark to one unpleasant inquirer with whom she last corresponded. He complained and Airbnb removed her account. No matter how much she pledged, she never discriminated anyone, it was kids honest mistake, to carry penalty, issue an official apology letter to that inquirer who had negative reviews from hosts but Airbnb was harsh with her. They wouldn’t give a 1st time pardon. 

I opened an account, became a superhost, 2years, only 5 star reviews, but Airbnb banned my account saying I’m associated with the person who’s not allowed to use Airbnb. No more explanation. I’m in heart wrenching pain, shocked, I worked so hard to earn Superhost status, sacrificed tens of thousands $ to bring up the properties to high standards Airbnb requires and now lost income I was solely relying on. I'm a single mother with minor and now can’t support that.

I understand it was careless and sorry for that mistake, lesson learned the hard way but why ban me for life when I did nothing wrong? I never discriminated anyone and neither did she. When a host is dedicated as I am, do I deserve my business to be bankrupted and getting my life up side down over my co-host’s child honest mistake?

Airbnb’s has extremely high standards to hosts yet Airbnb itself is far from perfect based on its poor 1.2-1.4 online rating. We hosts aren’t perfect either but closer to it based on 4.96* rating in my case. We forgive Airbnb’s mistakes and how it treats us hosts making us wrong and protecting guests more, so why Airbnb doesn’t forgive us to be fair? At least as one time pardon.

We put blood & sweat into hosting on Airbnb. A lot goes into hosting 1 property let alone several. I’ve not caused unsafe environment for my guests. I’ve read Many hosts were banned and I think unless something terrible happened no host should be thrown out like unnneeded object. Our business w/Airbnb is so precarious. Airbnb wants safety but how we hosts and our business are safe if Airbnb is not making it safe for us that we have our jobs tomorrow? One honest mistake causes us business closure and a heartache

As a head of hosting You mentioned you’re there to help hosts, I’m kindly asking for your help. Thank you very much.

Yana

**[Case number hidden inline with the Community Center Guidelines]

[Paula]

Hi @Yana692, I'm sorry about this situation. I see that Bhumika from our team has shared your case with the team that can help. I've also made sure to pass along the additional details you've provided here.

[Steph6254]

I am in the same situation - account was suspended but I received no notification or explanation as to why.  I have been messaging and calling for over a week, and no one has been able to help me.

[Bhumika]

Hi @Steph6254 ! I am Bhumika, a Community Manager for this forum.

I am so sorry to hear of your listing. Did you happen to encounter any situation with guests? There is an article that outlines situation such as these, sharing in case it helps with a general insight into your situation : What happens if my listing is suspended or removed under ground rules for Hosts? 

I've also gone ahead and shared your concerns with the Support team as well. Hope this gets resolved for you soon, once they've reviewed your concerns.

[Joyce519]

First extensive verification to prove my REAL PLACE= Completed. NOW My account has been suspended after 6 days of use with 3 of those days as bookings. Now 30 hours without explanation from second tier Airbnb  support. 

[Allan367]

I am actually having this same issue now. Airbnb suspended my listings, no notice or anything. When I called to ask why, they said it shows active on their end. And that they have a policy to email with the reason why it’s suspended but I did not receive anything.