how do you get back to 5 stars?

[Daryll-And-Nikki0]

Hi everyone.

We have had 5 star ratings for everything until one guest ruined my sofa and a few other things and when I asked for compensation he then left us a 2 star rating - even though before that he had said he had had a wonderful time.

So its taken my rating from 5 stars to 4.9 (45 five star ratings, one two star rating)

How do I ever get back to 5 star overall rating?

Ps the guest didn't pay for the damages and Airbnb refused to remove his rating.

[Jane3513]

Yes I agree, its so irritating especially as the guest who down graded us, from 5 stars (110 x 5 star reviews) told lies!! Also I use air b n to travel and I really don't care wether its 5 or 4.99 stars or even less

[Karen3433]

I had 12  5 star reviews.  I am a basic newby.    Then a couple gave me all "1"s.  I believe because they did not read the listing and I live on the premises and they could not do their drug deal.  I am now at 4.69.    I am angry.  I would be fine with actual real complaints like a 3 or even a 2, but these people had ulterior motive.  Air bnb actually PAID ME $100 for the mess these people left.  However, the review is still up.  If I had written down "customer mad b/c they could not do their drug deal" then what?  Trying to rely more on VRBO and cut this thing off.  Very unfair.  These people were wild-eyed and tried to intimidate me saying really crazy things.  When I remained calm and answered them calmly they became even more crazy.  They were pissed because they could not get to me so this is what they did.

[Bhumika]

Hi @Karen3433 ,

You can dispute a retaliatory review – regardless of when it was posted – from guests who commit a serious violation of policies. You can read more about it here: https://www.airbnb.co.uk/resources/hosting-homes/a/a-simpler-way-to-dispute-retaliatory-reviews-552

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[Karen3433]

Airbnb wants you to "think" you can dispute it, but you really can't.  it is just lip service.