pictures not showing up

[Susan95]

Hi-

My photos have always shown up.  I just noticed that the thumbnail photos show up on the main page, but when I click on "show all photos" only a fraction are there.  I tried logging on and off, plus used different search engines.

I have contacted airbnb with no answers as of yet.

[Ian44347]

FYI 

The  customer support team have been next to useless on this issue.  I have been fobbed off continuously and over 5 days simply asked to wait while the engineers fix the problem. Needless to say nothing has happened and the problem is still ongoing. 

Yesterday I spent an afternoon playing with images and the tour upgrade and worked out what has caused the problem and a quickish work around. Essentially the last upgrade to the tour is what causes  the problem with the « tour scroll ».  And I have worked out what it is as well.  

i have asked for a supervisor to call repeatedly and I have had the message strings ended whilst the situation was still on going.  I have had conversations with staff who say they will escalate but nothing happens.  

[Susan95]

Nothing seems to work.  I have tried uploading new imagesa and they do not show up.  Without tech support as promised from airbnb, the fixes from airbnb support really do not work.

I do wish they could find someone who really knows what they are doing to correct the problem.

[Ian44347]

You need to delete all your images and even the last one which will not go.  I loaded one new image and then deleted the last of the old images and the I reloaded all the images.  

i couldn’t agree more re the account support ambassadors they are totally useless and the engineers do not seem to be treating the issue with enough urgency.  I was repeatedly told to hold on and be patient.  As the engineers would sort it out.  

[Ian44347]

 I am not sure the delete and reload entirely works we seem to have 1 listing showing the apartment with 9 out of 30 images but at least they are good ones.  

the other 2 listings nothing seems to work every solution seems to end up in the same place 1 or 2 pictures on the tour but whatever happens the extra pictures never show.

[Susan95]

I do not understand why tech support is not addressing this matter.  I find it so confusing as images will show up on a cell phone, but not on the computer - using any search engine.

[Sonjia3]

Hi-
I just came here to see if anyone else was experiencing this issue.

From my Mac laptop, I too can see the thumbnail collection but when I click "show all photos" only 2 exterior photos populate.  From my Airbnb app on my phone, I can see all 18 photos listed viewing as both host and traveller. 

I've tried like Susan95 logging out and back in, changing web browsers.