Hello All, These last four months have been absolutely dead ...
Latest reply
Hello All, These last four months have been absolutely dead quiet for me. I have completed some bookings, but gotten zero new...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
Where can I edit the check-in guide? I just had a guest use contact and door code information that I have not used in years. I have no idea where they found this information. I tried checking the HOUSE MANUAL and ARRIVAL DETAILS and none of the information they sent me a screen shot of is there. What am I missing?
Answered! Go to Top Answer
I'm facing this same issue, did you ever figure out a solution? My problem is I'm using the new smart lock integration which auto-generates codes, but my "How to get inside" info says it's the last four digits of their phone number. I can't find out how to edit this info anywhere and I need to remove it.
EDIT: Figured it out!
I was able to edit "Additional Details (optional)" in the Check-in method section. This info seems to overwrite whatever was there previously. In my case I had a smart lock as my check-in method, so I'm not sure if this will work for everybody.
Follow these instructions (works on the app or web browser):
You can also delete the additional details and it should just remove that section entirely, just need to overwrite it first!
I'm facing this same issue, did you ever figure out a solution? My problem is I'm using the new smart lock integration which auto-generates codes, but my "How to get inside" info says it's the last four digits of their phone number. I can't find out how to edit this info anywhere and I need to remove it.
EDIT: Figured it out!
I was able to edit "Additional Details (optional)" in the Check-in method section. This info seems to overwrite whatever was there previously. In my case I had a smart lock as my check-in method, so I'm not sure if this will work for everybody.
Follow these instructions (works on the app or web browser):
You can also delete the additional details and it should just remove that section entirely, just need to overwrite it first!
What smart lock integration are you using?
I'm using the Schlage ENCODE with Airbnb's new smart lock integration. I just got a notification that it's available over here in Canada. Just activated it and so far it looks like it's working!