I would love some advice on this. I am struggling with a slow response from Airbnb. I had a guest report a safety concern almost two weeks after she stayed with us. She received a shock when using the stove. I met with her right away. I was concerned and worried about her. Despite that, we had a really good connection and other than that I think it was a positive experience. We received a 5 star review. The day she reported the issue, she reached out to me through Airbnb messaging and again we had a good conversation. The next day I received an email from Airbnb asking me to respond within 24hours and provide documentation before my account could be reactivated. I did everything that day that they asked for. My electrician gave me documentation for them. Here is is almost a week later and too many phones calls to Airbnb to count. I do not know why am not receiving the "promised updates" and why this is taking so long. Anyone have advice or experience something similar? I'm at my wits end!
