Until yesterday it was bad, now it is getting worse. Guests who canceled their trip (check-in between March 14th - April 14th) BEFORE March 14th were still subject to the regular cancellation policy, in my case strict. These cancellations were still paid out normally, in my specific case a booking for about EUR 2,200 with check-in date on March 15th, canceled on March 13th. As mentioned, I have received the full payment, but now I discovered in my transaction history that I have to repay this money. New payouts are simply retained until the amount is reached.
Meaning: airbnb has now also begun to refund legal cancellation fees to guests retroactively.
PLEASE CHECK YOUR TRANSACTION OVERVIEW
I wrote my concern to the airbnb support with an urgent request for clarification. I have not received an answer in days.
Does anyone know if that is legally possible? How can I defend myself?
Thank you for your help.
Michael