I totally agree !!!!
i wrote this before I read your post :
I don’t understand why my canceling guests last minute are getting full refund when I would have never gotten into this business if i couldn’t secure my reservations !
i think it would be fair that you would protect hosts and those who make your living by at least splitting charges between host and guest ! Or better you should cover both parties with your own savings in order to protect us from losing our listing forever !
Cancelling guests tell me you make them think we’re not being impacted by their cancellation which is a complete lie !
We’re all in it together but you have the power to help us hosts and you don’t ! Why ?