SF, CA Level 2
I’m having difficulty finding lysol to clean my rental ? Has... Latest reply
I’m having difficulty finding lysol to clean my rental ? Has anyone found a good source. Amazon says not in stock ? -d Latest reply
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Why exactly are we being told to bear 100% of the financial burden of this? Oh, right, because Airbnb doesn't actually care about the hosts or their financial well being.
And we aren't Marriott, or United or Airbnb that will probably get bail outs from the government. We just get slammed with the fall out.
The costs for cancellation should be split 50/50. If the guest took out travel insurance then it won't be an issue for them. It always, always seems to fall on the hosts to eat the costs if there's adverse weather or events and guests want to cancel. It's incredibly frustrating.
This is an incredibly emotionally charged topic and we appreciate the sharing and discussion of opinions, so long as they remain respectful of individual opinions. We can attack the subject but do not attack each other. I urge you all to read the community guidelines before you post. As you can see, this community allows all sorts of posts both negative and positive so long as they adhere to those guidelines.
I've decided to close this topic for the aforementioned reasons. You are more than welcome to post a new topic or take part in some of the other existing threads. Also, this thread is not being removed or deleted, only no new replies will be able to be posted.
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And just now we have had guests arrive, check in early at midday, and then, at 8pm, submit a cancellation for their entire stay, which was instantly approved by Airbnb ......while still expecting to stay the night.
While guests may need to change plans last minute in the current situation it is RIDICULOUS that the system set up by Airbnb would let guests arrive and cancel the reservation completely without so much as sending us a request, so we can confirm if they are leaving the property (after staying the whole day - still requiring a cleaner), or intend to stay the night!
Airbnb, WHAT are you doing???
@James207 What happened to this post and thread? It disappeared from the Community site even though it had the largest following by far in terms of likes and comments and viewings. It should still be at the top.
@Sheila22 aren't you the one who ripped off the host claiming again through Air BnB after claiming through CFAR insurance? I'd love a response, unless I'm mistaken.
Just to confirm that I can no longer see this thread in the Community Center.
I copied and save the url to come back to the thread, even if it no longer appears in the CC.
I already did, not only 1 time.
I totally agree with you! I sent a message to their contact us page - but where else can we write? I also posted a new thread
I think we should stop leaving our comments here but contact Airbnb directly by calling, messaging or sending feedback. Let them know their coronavirus free cancellation policy is ridiculous, stupid, cruel and illegal. Request them to stop it asap and compensate for our lost. They may ignore if only few of us raise our voice, but it may be affective if all of us have same reaction.
My opinion on this has been all over the place. At first I was angry that Airbnb was siding with guests and then I tried to be understanding of the huge task Airbnb was trying to handle. I was also trying to be sensitive to my guests. After days of clearing my thoughts I figured out a few things. Without trying to be too critical, Airbnb mismanaged this horribly. They have placed many hosts at risk of losing their homes. Refunding guests 100% was NOT the right thing to do. A guest's loss of $200 is not much compared to a hosts loss of $1000's. I then read VRBO's policy. I think they learned from Airbnb's huge missteps and adopted a better policy. Airbnb and the guest, should have been forced to bare some of the burden. After this blunder, some serious changes have to happen. No more extenuating circumstances without an insurance policy and some reimbursement of losses for hosts. Airbnb will lose hosts, either thru bankruptcy or to a competitor. Airbnb has a lot to do now to earn back the trust of the 1000's of hosts it alienated, even if it was unintentional. I still have faith in Airbnb but they have to move quickly, because hosts can't afford to wait much longer.
I 100% agree. This is my full time job and the only way I can support my family as a single mama. This is devastating for me and my family. I’m not sure why I have to bare the full burden rather than sharing the responsibility with the guests.
This is my full time job and the only way I can support my family
WOW. Just WOW.
Donald28. Are you drunk?
No, but it would be easier reading your stuff if I was.
I thought you were headed to a private FB group to unite the troops and all leave the airbnb platform to greener pastures? And maybe start a few class action lawsuits?
Anybody except Donald28 please come join us on a private FB page to discuss these issues (not on this Airbnb owned forum) called "Airbnb Hosts United." It is a forum for those who've been *bleep* by Airbnb as they illegally and unethically violated contracts with us over the last several weeks into the next few months (and frankly have been doing it long before COVID-19). If you aren't this Host, please do not ask to join this forum.
@Sheila22 believe me I don't want to go to FB and listen to you all whine about how unfair airbnb is. I hear it enough here. Just move to a different platform if you hate it so much. Airbnb doesnt need YOU, you need them.
You have been reported to the powers that be...
You are inappropriate!
I have just had two cancellations because of this message. I asked the first guest ‘what incident in Amble’? Until today, we has zero incidence of coronavirus in Northumberland. I couldn’t imagine a safer place to be: by the sea, very scarcely populated. My 2 holiday lets are my sole source of income!
My sympathy Karen... there is no correlation between their absurd ‘incident’ message and what’s happening on the ground.
that guy and his 100 listings on airbnb is the problem with airbnb.