Hello all,
I booked an apartment in Dubai on 17th November for our upcoming trip to Dubia from 15th December to 25th December.
Made the part payment of $ 1188.On 27th November, the flights from my country(Zambia) were cancelled due to Omicron mutation fear.I immedialtely cancelled my bookings only to find that host has put cancellation policies as no refund in case of cancellations.
I contacted the host and explained the situations.He wants to stick to his policies ,what sort of person wants to make free money at someone else misery?
Anyway my complain is not really against host ,who is totally unknown entity to me.My complain is against Airbnb who is supposed to look after the welfare of customers who are helping them run this platform.I make bookings at the trust(misguided) I have on Airbnb- not on some random host.
What did Airbnb do to help me-nothing except for sending me emails telling me about this policy and that policy.They do offer me $ 100 off on my next booking.,really who will book with them after such experience.
How is host penalised for such policy?
by probably getting to book his apartment again
by letting him continue displaying this and other properies on Airbnb and assisting him make bookings .
I am sure he is busy praying he gets another fool ,who trusting Airbnb will book his place,forced to cancel it and he makes money.
Meanwhile I loose $ 1188 (in my country this is my 2 months salary)
Airbnb seems just like another shark companies who is not there for customers but for money making only.
Please, advice where can I lodge legal complaint against Airbnb from other country-who failed to save their customers from such policies and just try to put blame on customer?
Also,is there a way I can find that they tried on my behalf as they seem to claim(seems impossible)
Thanks in advance.