@Paulette23
Getting a positive response out of Airbnb has been nigh on impossible lately. Very disappointed and disillusioned in them and once this pandemic is over I will be looking at alternative ways of renting out my accommodation. Having had over 30 cancellations for April and May this year without any compensation because I offer flexible cancellation terms, not yet getting my own money back for a cancellation I have had to make for travel in May, and now not being able to use my own hard-earned 4-days-out-of-date travel voucher leaves quite a sour taste. I did contact customer support and this is the response I got:
Thank you for your response, John. If there's really a way for us to extend the travel coupon, we will do it for you, as your are one of the best business part we have in Airbnb. We truly appreciate you hard work to achieve the Superhost status, it takes a lot of work to be a Superhost with us and we definitely appreciate the time and dedication that you put in to make our community better. As of now, we do not have the feature in our system to extend a coupon as much as we want to. We know that this may not be the outcome you had desired, but we have deemed it the fairest decision in light of the details available to us.
They sure know how to lose customer faith.