community
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
    • English
    • Français
    • Italiano
    • Español
    • Português
    • Deutsch
    • 한국어
    • 日本語
    • Nederlands
  • Sign In
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • Community Center
  • :
  • All Discussion Rooms
  • :
  • COVID-19 Discussions
  • :
  • Listing suggestion
Reply
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Subscribe
  • Printer Friendly Page
  • All forum topics
  • Previous Topic
  • Next Topic

Listing suggestion

Cheryl136
Cheryl136
Level 1
‎06-05-2020 05:11 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

I suggest Airbnb offer Hosts an extra section of the listing to tell guests what precautions are being taken to protect them from the outbreak. The "Home" section offers laughably few characters to allow adding this information. I'm thinking cleaning and sanitizing procedures, social-distancing check-ins, self check ins, etc. Also, local ordinances, neighborhood attitudes and etiquette, and there's probably a lot more. Look forward to what you all think about this, and how to get Airbnb to add it quickly. Cheers!

Tags (6)
  • Tags:
  • cleaning
  • covid
  • Listing
  • new section
  • sanitizing
  • Suggestion
985 Views
4
Join the conversation
9 Replies

Re: Listing suggestion

Sally221
Sally221 in
Berkeley, CA
Level 10
‎11-05-2020 08:04 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

It sounds sensible so it's a long shot! I'm responding to see if that helps get you views but just because it's a very good idea doesn't mean it will happen (and it is, in my opinion both obviously needed and simple to do)

2
Reply
Loading...

Re: Listing suggestion

Cheryl136
Cheryl136
Level 1
‎13-05-2020 08:24 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Thanks for the reply, Sally! I take it AirBnb developers aren't very responsive? And that the logic of any given request is inversely proportional to their enthusiasm about it?

 

If you know of any other places to offer them feedback, please feel welcomed to let me know. Again, happy hosting and stay safe!

 

Cheers/Cheryl

1
Reply
Loading...

Re: Listing suggestion

Mark116
Mark116 in
Jersey City, NJ
Level 10
‎13-05-2020 09:45 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

@Cheryl136 I agree. Adding a 'cleaning' section where hosts can outline what the cleaning protocol is would probably be helpful going forward, in addition to the new 'opt in' program that airbnb has in the works.  This would allow guests to get a fuller sense of procedures.

 

@Lizzie @Stephanie 

2
Reply
Loading...

Re: Listing suggestion

Lizzie
Online Community Manager Lizzie in
London, United Kingdom
Online Community Manager
‎13-05-2020 09:55 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Great idea @Cheryl136. (Thanks @Mark116 for mentioning us here) 

 

How do you think this section could work, would it be a free text section (like the description) or would you select certain categories to have some continuity across listings?  Would it also be optional? 

 

Would love to hear more thoughts you have on this. 

 

Thank you. 

 

--------------------

Looking to contact our Support Team, for details...take a look at the Community Help Guides. 

0
Reply
Loading...

Re: Listing suggestion

Mark116
Mark116 in
Jersey City, NJ
Level 10
‎13-05-2020 10:00 AM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

@Lizzie  I think both.  It could have a list like the amenities section that might list things like WHO/CDC approved cleaning agents, cleaners wear masks/gloves, no contact check-in, and then a space for a text explanation that would include what the host does and what if any expectations there are for guests.  I'm not sure how this would mesh with the existing plans, whether it would be redundant or not, and if so, then possibly you would only need a place for a couple of paragraphs as the listing part would be taken care of by the plan already in the works.  Hopefully this makes sense.

2
Reply
Loading...

Re: Listing suggestion

Debra300
Debra300 in
Gros Islet, Saint Lucia
Level 10
‎13-05-2020 12:45 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

@Cheryl136 @Mark116 @Sally221,

Where do you think this proposed cleaning information section should be located on the listing page?  I think we all have had experiences with guests that don't click the "Read more" link to expand the space description and details, nor scroll to the bottom of the page and read the House Rules.

1
Reply
Loading...

Re: Listing suggestion

Mark116
Mark116 in
Jersey City, NJ
Level 10
‎13-05-2020 12:53 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

 

@Debra300   I'd put it 2 places.  In the drop down menu of filters so a guest can first filer by whatever the cleaning items would be, which would be a list like amenities.  Then I would add a section on cleaning/sanitization where the rest of the text stuff, 'getting around' and 'things to know' sections are. 

 

People may not read it or care, but it is there for those who are interested and for hosts who create a higher than average standard it can be a selling point.

 

Airbnb could also create something visual like a badge that would appear on listings that buy into whatever their cleaning protocol will be. 

1
Reply
Loading...

Re: Listing suggestion

Sarah977
Sarah977 in
Sayulita, Mexico
Level 10
‎13-05-2020 12:57 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

@Lizzie  Definitely both, as @Mark116 said. There are so many different hosting situations, from ones where the host and guest would never need to come into contact with each other, to ones where there would be some common areas, but the host and guest would still not need to be using it at the same time, like an entrance hallway, to ones where host and guest might be sharing a bathroom and/or kitchen, that I think it's crucial for the hosts to have a place to create some self-written clarification.

 

I'd like to see that section near the top of the listing info. Perhaps for now, Airbnb could ditch the "10 recent guests said this home was sparkling clean" section, which most hosts, I think, couldn't care less about and wouldn't mind seeing eliminated altogether, with the COVID info.

 

@Cheryl136  Thanks for bringing this topic up. 

0
Reply
Loading...

Re: Listing suggestion

Sally221
Sally221 in
Berkeley, CA
Level 10
‎13-05-2020 04:16 PM
  • Mark as New
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

As a born pessimist/worrywart it's always nice to be proved wrong-Lizzie did respond & just maybe these excellent ideas will be implemented!

0
Reply
Loading...
Join the conversation
Preview Exit Preview

never-displayed

Hint:
Type @ and the username to notify that person! You can @ more than one username.
You must be signed in to add attachments
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

About

  • How Airbnb works
  • Newsroom
  • Airbnb Plus
  • Airbnb Luxe
  • HotelTonight
  • Airbnb for Work
  • Olympics
  • Careers

Community

  • Diversity & Belonging
  • Accessibility
  • Airbnb Associates
  • Frontline Stays
  • Invite friends

Host

  • Host your home
  • Host an online experience
  • Message from CEO Brian Chesky
  • Responsible hosting
  • Open Homes
  • Resource Centre
  • Community Centre

Support

  • Updates for COVID-19
  • Help Centre
  • Cancellation options
  • Neighbourhood Support
  • Trust & Safety
© 2021 Airbnb, Inc. All rights reserved·
  • Privacy·
  • Terms·
  • Site Map
  • footer.heading.social.facebook
  • footer.heading.social.twitter
  • footer.heading.social.instagram