I'm going out of my mind here because of my guest told me on departure day that one of her friend, who she had close contact, tested positive to COVID. By safety precaution, I decided to cancel all reservations for the following 72h and cleaned thoroughly the cabin where she stayed following Airbnb cleaning protocol and the Provincial hotel industry protocol. Unfortunately, my canceling due to the COVID issue triggered a few protocols from Airbnb. First, they inform me that my account would be blocked since I may have the COVID and I have to get tested and send them proof of negative result before I resume ''travel'' (I'm a host). The second email stated that the listing where I canceled the reservation (not the cabin affected but another cabin on my property) was now blocked from new reservation and all current reservations cancel for the next 30 days or until I have the unit professionally cleaned and proof sent to them. the third email stated the add would be blocked for 7 days and then I have to confirm that I have cleaned the unit following Airbnb protocol before they can unblock. Fouth and last email, the unit will be blocked for 7 days but I still require the unit to be professionally cleaned otherwise the unit will stay blocked. Honestly, I understand the concern but what is the procedure exactly? I'm so confused and frustrated over this that it makes me feel I should not tell them or cancel anything next time it happen.
FYI, I have four cabin (9ftx13ft) and only rent two per night minimum of 2 nights to allow min 48h between guests.