Morning,
Quick query i am not a host, had booked Airbnb 3rd to 9th November in England looking for advice
On 1st November with impending lockdown restrictions, host contacted me to confirm check in time , now Airbnb is primary home of family who are in property, you are not allowed to meet with other households indoors, i did state wasn't planning to travel but i hadn't definitely decided at that point , advised me to contact airbnb as claimed unsure of what to do
On 2nd November my weekly covid-19 test at work came back positive so obviously could not travel
Airbnb ignored this fact repeatedly told on phone and have evidence of conversations dated and timed prior to check in stating i could not travel due to covid-19 positive status
I was told on phone by Airbnb to cancel booking, this would result in only a refund of £20 cleaning fee being issued
Then airbnb stated i could get 50% refund, unsatisfied
I opened a PayPal case and i haven't a clue what Airbnb fiction has been told to PayPal but case closed in Airbnb favour
Extenuating circumstances policy states i am entitled to a refund
Airbnb then initially refused to respond to me claiming chargeback open when it clearly was closed, when i contacted them again
Evidence dated and timed of positive covid test before check in date submitted, refused a refund of any sort now by Airbnb
Is there any point in continuing to pursue Airbnb without going down legal route ?
Host is ignoring my refund request ,
Thank you