What will happen to our Superhost status?

[Huma0]

Apologies if someone has already posted about this, but it's hard to keep track with all the COVID-19 discussions. I know it might not be top of the priority list right now, but I was wondering:

1. Will the requirement for minimum number of stays/minimum nights still stand, given that many Superhosts can expect to very few or even zero bookings for a long time to come, or will Airbnb relax this requirement?

2. What is the implication of this? Please read the Airbnb Help article for guests wanting to cancel outside of the current COVID-19 Extenuating Circumstances policy: https://www.airbnb.co.uk/help/article/2728/what-options-do-i-have-for-cancelling-a-reservation-for-a... which I will also paste below.

As many of you probably already know, when guests who do not qualify try to cancel, they are being prompted to give their reason and top of the list is not wanting to travel due to COVID-19. If the guest selects this option, they are urged to request a full refund from the host. Apparently, the host has the ability to accept or decline. 

What is interesting, however is the specific wording, directed at hosts: "If you agree to give a full refund, there will be no impact on your Superhost status." However, there is no mention of the impact on your Superhost status if you DECLINE. Why is this information excluded and does it mean that you will lose your Superhost status if you decline to 100% refund guests who do not qualify for extenuating circumstances? Would love to hear some information from Airbnb about this!

[Huma0]

And here is the full text of the help article:

What options do I have for cancelling a reservation for a place to stay due to coronavirus (COVID-19)?

Depending on when you booked your reservation, your cancellation may be fully covered by our extenuating circumstances policy. If your reservation isn’t automatically covered, we have additional options.

For guests

If your reservation isn’t eligible under our extenuating circumstances policy, you can check your reservation to find out if it has flexible cancellation options. If it does, you can use the standard change or cancel options available.

Requesting a cancellation from your host

If your reservation was booked before 10 March 2020, with a check-in date before 1 June 2020, or booked between 10 March and 1 June 2020, you may be able to request a cancellation directly from your host and get a full refund.

You’ll need to log in to your account on a web browser (not using the Airbnb app) to do this. A banner on the Change or cancel page will provide info on how to request a refund from your host.

1. Go to Trips and find the trip you want to cancel
2. Click or tap Show trip details
3. From the overview, click or tap Show details
4. Click or tap Change or cancel
5. Under Cancel reservation, click or tap Next
6. Select the COVID-19 (coronavirus) reason why you’re cancelling
7. Click or tap Ask for a full refund

The host will be given up to 48 hours to respond, or 24 hours if the reservation begins within a week. If they agree to the cancellation, we’ll send the refund to your original payment method, including the service fee amount. Find out more about how refunds work.

If the host doesn’t agree, you can still cancel and your refund will be determined by the host’s standard cancellation policy.

Other options

If your reservation doesn’t qualify for either the extenuating circumstances policy or your host doesn’t agree to cancel, you can always message your host to find out if they’re willing to give you a larger refund through the Resolution Centre.

For hosts

If a guest requests a cancellation, you’ll receive an email asking if you agree to a full refund. If the check-in time is within 7 days, you’ll have 24 hours to respond. If not, you’ll have 48 hours to respond. To reply to a request:

1. From the email, click or tap Respond to guest and you’ll be taken to Airbnb
2. Click either Give a full refund or Decline refund

If you agree to give a full refund, there will be no impact on your Superhost status.

Other options

If you want to cancel a reservation because of COVID-19 that isn’t eligible under our extenuating circumstances policy, message your guest and ask them to cancel the reservation. Host penalties don’t apply to guest-initiated cancellations.

If the guest doesn’t agree to cancel, you can still cancel the reservation, but penalties will apply.