I'm a host and have a STRICT policy set in place for all my properties. I have compassion and understand that guests might want to cancel based on what they hear... especially since my properties are located in Seattle, WA. By the way, it more hype than reality. Here is what I send the guest and it seems to work.
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Dear (Guests Name),
Thank you for your message. I understand you want to cancel your reservation.
As you know we have a “Strict” Cancellation policy.
However, I would be happy to give you a one-time, “Special Offer”, so it’s not a complete loss on your end or ours.
We would be happy to apply the cancellation funds from your reservation sent to us by Airbnb, minus any taxes and fees, toward a future booking at our property.
You will have six months to use these funds towards a booking. After which you will forfeit the funds.
Please let me know if you have any questions.
I hope this helps!
Thank you,
Toni Marie ** - Host
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I hope this helps all you host. I did find out that the guests can still leave a review, after they cancel their reservation.
😕
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