COVID-19 Discussions

Hello community! Many of us are feeling the burden of Airbnbs extenuating circumstances policy and at this time, there is not much more any of us can add to the conversation. So let's use this community to help us come together and share ideas. Let's keep... Latest reply by Emilie

Hello everyone, After much discussion in the Community Center, we've created this dedicated board to discuss anything related to the Coronavirus. As you will see there have already been a lot of conversations, so feel free to explore the topics before cre...

Has the extenuating circumstances policy been extended globally to May 31st?

In my opinion today’s response by Airbnb was purely a crisis PR stunt. They will never have to pay the entire $250 million to their hosts because they highly encouraged their hosts to offer flexible and moderate cancellation policies. Because of this they... Latest reply by Soma3

I want to thank Brian Chesky for his offer of compensation to AirBnb hosts for twenty five per cent of any cancellations caused by the current Covid 19 pandemic. I also commend him for fessing up to what was a mistake, in not liasing with his host communi...

I have cancelled three bookings as I felt it was my responsibility as a citizen to practice and support the government instructions to stay at home. Will I receive the 25% cancellation policy for these? These stays were cancelled due to the Coronavirus b... Latest reply by Rebecca1257

Why are message boards so hard to navigate? Shouldn't we have a better way in this day and age to get directly to what we need and if it doesn't exist, make sure it does? The message board should be organized by both location of your properties (as a ho...

After reviewing the CDC's guidelines and checklist of items to clean, I wonder if other hosts who are interested in hosting health care providers are cleaning their own places or prefer to have a professional cleaner do this? Or are you on the fence about...

I have a 3 month reservation in NZ. I had to leave the country half way through due to covid.I asked the host what to do about the remaining 6 weeks. The host didn't reply back to me for 2 weeks.Now there is 4 weeks remaining with the past 2 weeks now hav... Latest reply by Chris12347

Dear fellow hosts,Please post your sincere appreciations to CEO Brian for his bright idea of starting a charity to raise money for hosts from kind-hearted guests. CEO Brian has been working so hard recently to come up with another solution to crush our di... Latest reply by Raymond178

Here: https://www.airbnb.com/resources/hosting-homes/a/250m-to-support-hosts-impacted-by-cancellations-165?fbclid=IwAR1Hg-yoPvZPSaxd_LsyQdmPyVJP5ggWfxjPYMBCQ8TIT-wIEA0FwvQZs1g It says "For reservations booked on or before March 14 with a check-in after ...

The onus must be on Air bnb to explain quarantine. There needs to be a large banner on the site that says" understanding quarantine". I just lost a large booking after explaining that no, the guest could not go shopping, to a grocery store, to see her new... Latest reply by Sarah977