Sorry for all the long posts, but Airbnb says there are some new tools, but I cannot find them, maybe not available yet.
https://www.airbnb.com/resources/hosting-homes/a/how-to-get-answers-you-need-about-covid-19-and-trav...
If you need to change or cancel a reservation, here are some helpful resources.
Learn more about our new tools and programs
We’re working on a suite of tools and programs—what we’re calling “More Flexible Reservations”—to help hosts welcome guests and to help guests travel more confidently during this time of uncertainty.
We’re introducing a new tool for hosts to cancel certain reservations without charges—without needing to contact our community support team for help. This will allow hosts to choose to refund any guest who isn’t able to make a trip right now but who isn’t covered under our extenuating circumstances policy. Instead of needing to contact our community support team, a guest can ask for a refund through the tool and a host can give a full or partial refund to the guest directly.
(This would be great tool! I hope it comes soon.
Also would also be nice to be able to waive the strict cancellation policy if a guest has checked in for 2 months, but in the first month wants to change to just one month. Currently he gets charge for the next 30 days.)
Jay