Account suspension without any contact what can I do ?need help !

[Babe-Bear-Resort0]

Fortunately, I found this community when I was in trouble. I would love to hear some helpful suggestions here. One morning I received a lot of emails indicating that my appointment was cancelled. The emails didn’t show any reason, just Said that this is not a real reservation, if you feel that the decision is wrong, please contact them, (the account can be logged in normally, the house is in the list, and the status display is suspended) So I tried to contact the customer service and informed me of my experience, and the customer service said that he had helped I record, now I have to wait for them to review and give me a reply. The next step is that more emails are canceling my appointment, including the guests on the day, the guests contact me, and I explained that I am waiting for a reply if the system canceled, and the guests call Customer service, and did not get any response. My c-host tried to help me contact the customer service again. This time I got an informative reply indicating that they would follow up. Just this morning, the person replied to an email saying that they are fixing some information about the cancellation The refund bug has now been fixed, and I apologize. Then I logged into my account to check the status and found that there was no change. My c-host called the customer service again to ask why it was repaired but the list was still suspended. The customer service replied that because she is not the main landlord and cannot explain the reason like her, let her notify me Contacting them will explain the reason to me, so I called the customer service, and the customer service gave a different answer. I continued to say that the upgrade case is waiting for investigation, so I added my c-host to call and he explained the meaning of the other customer service. The same answer. I am really at a loss. The account has been online for 3 months and 160 comments have scored 4.8 points or more. I really don’t know what went wrong, and no one can tell me what happened. So before airbnb takes the initiative, I can’t do anything. ?

[Sarah977]

@Babe-Bear-Resort0  This has been happening to a lot of hosts lately, as reported on this forum. It is usually the result of a complaint from a bad guest. 

Have you had any guests lately who indicated they were dissatisfied with something, or tried to get their money back after arriving or staying?

Sometimes guests will just tell some lie to Airbnb in order to get a refund, like saying the place was filthy, or there were bedbugs.

It's very frustrating dealing with CS, everyone tells you something different, it's like they're just making it up as they go along.

What seems to happen with these suspensions is that most of the time they won't even tell you why you are suspended, but a few weeks later, they lift the suspension. Just keep bugging them, pointing out your 160 good reviews and the fact that they have destroyed your business by doing this. And you just have to be patient.

[Babe-Bear-Resort0]

Thank you very much for your quick reply. I haven’t had any quarrels with guests or any questions recently, and when they responded to my c-host, they apologized that they were fixing some loopholes, but my account was not unblocked , After reading the article in the community, I learned that this is a long waiting process, but I feel sad for the loss of this process.

[Sarah977]

@Babe-Bear-Resort0  Yes, it could just be some tech glitch, not anything to do with your guests. 

[Babe-Bear-Resort0]

I only wish they make sure everything ok asap 

[Garance0]

Similar problem here: how did it get solved?? My account has been suspended for over 24 hours now without any notice and I’m a single mum and this is my sole income: I’m at total lost here