Airbnb support doesn't exist! 6 phone calls, 3 emails.... Zero response for a safety concern!

[Anonymous]

Absolutely cannot get a hold of anyone from airbnb. No call backs, no email responses. No resolutions, even after waiting for over an hour the support person hung up on me instantly.

[Lisa723]

@Anonymous you are far from alone. If your issue is urgent you might try pinging them on facebook, twitter.

[Mindy107]

I have been demanding Management contact me for guest damages, system malfunctions, unauthorized refunds and the list goes on and on.  I've already blasted them twice on Twitter.  no one will respond and if you try a dialogue on Airbnb it automatically closes because " looks like you've already contacted them and they're going to combine it with your other messages". But, of course you can't find this thread and therefore can't actually respond to it.  I have thousands of dollars worth of damage and they are completely ignoring me right now. This has gone on for over 2 weeks!!