Hello to everybody.
Some premises:
1. We are aware of everything Airbnb, and not only we host individually, is having a bad time for Covid-19;
2. We have been Superhost continuously for 4 years, with a score of 4.9, and we now have some experience both of hosting and of Airbnb.
Having said that, we have noticed a decrease in Airbnb support for hosts, and in particular Superhost. For example:
1. There is no longer a phone number dedicated to Superhosts;
2. In the offer lists there seems to be no more attention than before to Superhosts, and by now many ads before, even if with higher prices, with lower votes, and without the Superhost qualification.
3. In the lists there are clearly irrational orders: without wanting to compare ourselves with other hosts, we have 3 apartments, connected by 5, 6 and 8 people, to the same address. Of these, if we simulate a request for accommodation for 5 people, the first in comparison is always that of 8 people, obviously at a higher price, and obscuring the tags of the other two on the map;
4. It is no longer possible to contact Airbnb by email, the Airbnb Contact has now reduced to consulting a FAQ. The telephone assistance, with long waiting times, was provided to very polite operators, but often not very useful and perhaps not well informed. E.g. the problem of the wrong overlap of our ads have not been able to solve it, and we have adhered to the Advanced Cleaning protocol the operator has been granted a blue dot on the photo, in the lists, but we have not seen it yet.
Useless to offer opportunities (such as meetings with Olympic athletes), while lowering the level of the primary mission, which is to connect in an optimal way the requests and offers of tourist accommodation, and not to leave the hosts to feel like abandoned. The period is difficult, but we are starting to receive some reservations from another manager of touristic reservations, to whom we have only registered since just one year, while with Airbnb not only do we not receive reservations, but not even questions, and the visualisations are very few.
We write this not just to complain, but to know whether other experienced hosts are suffering from our own problems, or if other hosts are living different, more positive experiences.
Thanks, greetings, and best wishes to all.
Barbara and Rino