An article on Airbnb’s outsourcing of CS

[Christine615]

Does this explain the horrendous deterioration in customer service?

https://www.propublica.org/article/meet-the-customer-service-reps-for-disney-and-airbnb-who-have-to-...

[William1246]

Wow!! That article about Arise totally explains the truly HORRIFIC customer service from AirBnB now! The more I learn about how this company does business, the less I like it.

[Mary996]

Hi @William1246

I share your concern but wonder if we can avoid  buying into this front-line exploitation perhaps?

I would prefer to wait for attention over an issue.... eg by just posting a request for assistance and waiting til the next day for an informed  response. I have ultimately been pleased with some thoughtful resolutions recently... and pleasantly surprised. 

Could we indicate a lack of desire for instantaneous responses? Would this reduce the use of less than secure employment. What gestures can we make as drivers of the business of Airbnb wishing for its continued success?

[Rafael236]

It´s ironic that I read these conversations about Airbnb customer service. I want to know if Airbnb outsources their customer services to a third party. I have a Language institute in the DR and am considering converting the space into a call center. Due to the Pandemic and social distancing business is not as it was before the pandemic. I have gone virtual with the classes, but want to take advantage of the space and bilingual labor force I have available.

[Mary996]

@Christine615 

Thank you so much for this article and, like you, I wish to say not in my name and how can we rework this? What about the prospect of self-servicing? 

I've come across some great Host Agents ... I would be willing to play my part.

[Rafael236]

Hello Mary, were you responding to my article?

[Marie-L249]

Thank you so much for this article. I can't really remember the last time I was so completely frustrated with any company.

[Kamilah6]

So terrible ! I’ve been waiting days for a resolution!!!!