Anyone else having a problem with posting here ?

Ruth413
Level 10
Moreton, United Kingdom

Anyone else having a problem with posting here ?

I have tried to respond to a couple of posts, one thread that was started by me and a couple started by others. I keep receiving the message below and the above that it says "An error had occured". Is it just me ?

"our post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and submit the message when you are satisfied."

I have tried to redo the posts a couple of times and I still receive this message. I wonder whether this post will work ? It didn't the first time, but it worked the second time !

30 Replies 30
Bhumika
Community Manager
Community Manager
Toronto, Canada

Hello @Ruth413 @Bes175 @Huma0  @Till-and-Jutta0 @Gillian166 and @Sudsrung0 

Just wanted to let you know that the much-dreaded glitch has finally been resolved. Thank you for your patience and understanding!!! Please feel free to give us feedback on whether it is functioning as intended. Thanks so much for highlighting this issue, such communication helps us to resolve things faster. Kudos to you 🙌

 

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Ruth413
Level 10
Moreton, United Kingdom

@Bhumika   All seems to be working fine so far.  Tags are working, I added some photos to another thread and although it took a while for them to load, they did eventually, so all looking good from my end.  Thanks. 

Emilie
Community Manager
Community Manager
London, United Kingdom

Thanks @Ruth413, @Bes175, @Huma0 and @Till-and-Jutta0 for continuing to test this out! I've summarised the main issues and shared them with our tech team so they can try and get to the bottom of it. I'll keep you in the loop if I have any updates. 🙂

Emilie

 

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Huma0
Level 10
London, United Kingdom

@Ruth413I have been getting the exact same thing today, but found if I just keep clicking the reply button (maybe about three times), the comment does publish.

Huma0
Level 10
London, United Kingdom

Huma0
Level 10
London, United Kingdom

Not working now at all.

Huma0
Level 10
London, United Kingdom

Deleting everything but the tag if I try to include a tag in the post...

Hence my weird short responses here!

Ruth413
Level 10
Moreton, United Kingdom

It has started working fine again. Very confusing.

Ruth413
Level 10
Moreton, United Kingdom

Ruth413
Level 10
Moreton, United Kingdom

@ Huma, I just typed a message replying that it seems to have sorted itself now, but it just did it again and left just the tag. Giving it another go.

Ruth413
Level 10
Moreton, United Kingdom

@Bes175@Huma0. Trying again with a couple of proper tags. @Bes175 said if you keep pressing reply it goes through but when I do this it either deletes part of the message it or all of it and just leaves the tags. @Emilie

Bes175
Level 10
England, United Kingdom

Ruth for me that happens often [tags I usually don use much] * simply click and goes through. 1st is has a Black strip on top [as a warning] then I click, and it disappears.

As for tags - no idea now how it goes.

Till-and-Jutta0
Host Advisory Board Member
Stuttgart, Germany

@Gerlinde0from the DE-CC has the same issue.

[Unless stated otherwise, my comments are based on my personal Airbnb hosting and travelling experiences.]
Emilie
Community Manager
Community Manager
London, United Kingdom

Thank you all, that's super useful!

@Ruth413 The auto-saved content is a new feature that saved you comment for later, in case you write something but don't want to post it just yet. I've tried it myself and when loading it works like a charm - if it doesn't for you though, let me know. 🙂

I'll take your recordings and screenshots to the team to investigate further, thank you again for your help. 🙏

Emilie

 

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Till-and-Jutta0
Host Advisory Board Member
Stuttgart, Germany

I've sent screenshots by PM.

The trouble starts, when you insert links and/or photos.

[Unless stated otherwise, my comments are based on my personal Airbnb hosting and travelling experiences.]
Ruth413
Level 10
Moreton, United Kingdom

@Till-and-Jutta0@EmilieIt seems to have stopped coming up with error messages on mine now, but in the previous messages I didn't have any links or photos inserted just tags.

Ruth413
Level 10
Moreton, United Kingdom

@EmilieTest recording. You can see above that there is another strange message about autosaved content. I haven't pressed load but will do after.

Till-and-Jutta0
Host Advisory Board Member
Stuttgart, Germany

Test replyadd line edit

add link: https://community.withairbnb.com/t5/Community-Cafe/CC-Social-Meetup-30-November-2022/m-p/1718223#M12...

insert screenshot:

TillandJutta0_0-1669817150416.png

[Unless stated otherwise, my comments are based on my personal Airbnb hosting and travelling experiences.]
Emilie
Community Manager
Community Manager
London, United Kingdom

Thank you both for all the extra info!

Let me follow-up with you via DM, I might need a little bit more of your help to get to the bottom of it - but we're looking into it, thanks a bunch for raising it in the first place. 🙏

Emilie

 

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Bes175
Level 10
England, United Kingdom

Emilie, if it helps this is what I see.

It happens on private messages & also posting here.

I simply click REPLY 1-2 times and it goes through... 

below print-screen from another post/

note: Red writing at the end...

emili.png

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