Hi everyone,
I am host in Airbnb since 4 years. I left Russia several years ago, I have been living in Austria for two years now, but I still have a Russian passport. My husband is Austrian. I'm renting out my apartment in Budapest, but Airbnb has blocked all rent payments. But tourists with confirmed bookings keep coming. I don't get paid for these bookings and I can't cancel them. I have already written a lot of appeals to the support service to explain to me what to do with tourists who come and they answer me nothing, do not offer any solutions, just ignore my appeals. I write to tourists that I do not receive money for their reservations. They write to the support service and they assure them that I get everything. In relation to me, as a host, as a member of your so-called community, this is just a betrayal. You have abandoned not only me, but all your tourists. My Airbnb account was opened in 2017, when I was still living in Russia and I can't enter information about the fact that I don't live in Russia now without losing all my bookings. To do this, I will have to open a new account and everything I did as a super host, all reviews, all information will be reset to zero. All I ask from the support service is to help me switch to a new account linked to my current location with the reservation information saved. But all my requests are ignored. How can this be called, if not discrimination based on nationality?? And if we are already talking about nationalities now, then my nationality is Ukrainian. My parents are from Ukraine, my relatives live in Ukraine and I am helping them now in any way I can. But I was born in Russia, lived in Russia and have a Russian passport from birth. I don't believe in any airbnb message after that, because with such actions you undermine the essence of Airbnb policy. Support and participation is just for show. Many times Airbnb has already abandoned me in difficult situations. Airbnb took away the status of a super host during the pandemic, when Hungary was closed for almost 2 years for tourists and much more. Now that Airbnb has stopped paying for tourists at all, all these superhost statuses have no meaning for me. The only answer I got to my questions about payments is that I will get some bonuses instead of money. This is just a mockery! Do I have to pay for laundry, cleaning, taxes and utilities with bonuses from Airbnb? I simply have no words for such hypocrisy.
Yulia