Cancelation due to Covid 19

[Metka3]

Hi, I have Covit-19 problem, so please help me to decide what to do!

In my country Slovenia, due to the Covid-19 rules issued by the government, all hosts have to be closed and we also don't know the end date. The situation in the country is not improving at all, so we do not expect an opening. I have one reservation for Dec. 21. 2020. Who must cancel that reservation, host or guest, so that there will be no penalty for either side?

Kind regards from Slovenia   Metka

[Emiel1]

@Metka3 

maybe this helps:

What to do if you cant host due to covid-19 restrictions

[Helen350]

@Metka3 

Dashboard>Help> Scroll down to blue button "Visit the help centre"> Scroll down to "Contact us" bottom right.

Message Airbnb & ask for a penalty free cancelation, explaining that your country's government is not allowing hosting/travel. 

- That's what I did, & it was all sorted in 20 mins.

[Metka3]

Thanks Helen350 for your instructions,

but there on the help was somebody who didn't know this exactly, but at the end I succeed by trying her to explain this option of cancellation because of Governmental -mandated hosting restrictions. She cancelled my reservation penalties free for host and  guest.

Stay safe, bye  Metka