To contact Airbnb CS these days is to enter a special kind of hell, designed just for hosts (and perhaps a special few chosen guests). Or perhaps, a state of purgatory? Hmmm:
"Today, purgatory can refer to any place or situation in which suffering and misery are felt to be sharp but temporary" (Merriam Webster)
The jury is still out about temporary though.
To 'go on vacation' is Airbnb speak for "I really can't help because I haven't been trained to do so, and now I must run away" and 'to escalate' is, in reality, the opposite of increase rapidly.