@Angela-And-Brandon0 Traditional hosts at the moment have no leverage right now - Airbnb's sole priority is the IPO, and from an investor perspective, better support for hosts is not a moneymaker. As much as we'd like to feel valued, the fact is that the demand side of the travel business has severely shrunk globally, and Airbnb has more than enough inventory to meet it.
Another thing I can tell you about Silicon Valley types, they may care deeply about their brand looking approachable and service-oriented, but in practice it's data analytics that get their attention and drive their priorities - not so much user feedback. It's very, very thoroughly registered in these forums that the overwhelming consensus among guests and hosts is that customer service fell off a cliff this year, so I think they've gotten the message.
It would be quite exceptional for any company in the travel/hospo biz to be ramping up its customer care right now - most of the industry is desperately flailing to cut costs and secure new revenue streams. But still, there's no reason not to try out other platforms and see if one (or more) works better for you. Perhaps in the long run, the data picks up on a platform with better CS gaining a coveted market advantage - and this would create an incentive to work on this that no petition ever could.
