I booked an Airbnb for 3 nights in Montreal and was flying in. I paid extra for early/late check in/out. The host cancelled the night before at 11:30 pm so I had to scramble and booked a more expensive hotel. I have in writing that they cancelled and would pay all fees. I just got a partial payment with it stating I cancelled. I didn't even have the details to get into the unit. This is a complete scam and I am furious. I am following up with airbnb but the amount of energy I have spent on this is ridiculous. The whole experience has been a nightmare and I hate airbnb at this point. Absolute joke and worst customer service ever!
I would like to put a review up for the host who was very difficult after I paid all my money. Wouldn't provide details within 24 hours of how to access the unit and then cancelled abruptly. But now I can't even put up a review to warn other people about this scammer.
Thanks for this information. I have been dealing with this person and the Ambassadors for days now. They say they have paid me in full but I have yet to see it. The invoices sent to me do not show this.
I will definitely report. Thanks for this information
Thanks for this information. I have been dealing with this person and the Ambassadors for days now. They say they have paid me in full but I have yet to see it. The invoices sent to me do not show this.
I will definitely report. Thanks for this information
Hi Emiel, sadly I tried the report function but it isn't very good. It only has specific scenarios/drop downs that Airbnb defines. It doesn't really cover what happened here. Not very useful