Guest cancelling early

Deborah1182
Level 2
Denver, CO

Guest cancelling early

I have a guest who had booked for 2 months while she was looking for a house.  She found one early and wants to check out 1 month early.  We came up with a deal that she would pay for half of the last month but check out tomorrow so that I could put it up for rent early.  I don't know how to do this.  If I do a change request, it refunds all of the money.  I could refund money, but it doesn't open up calendar for renting.  Please help!

Thank you!

3 Replies 3
Mike-And-Jane0
Top Contributor
England, United Kingdom

@Deborah1182 perhaps if the guest puts in the change request it would allow you to alter the refund amount. 

That is what I ended up doing and it worked great. Thank you. 

Emiel1
Level 10
Leeuwarden, The Netherlands

@Deborah1182 

 

If make the change request (shorten the reservation), then you also have the option to amend the price in the changeform (click in the pricefield) to what you consider a fair deal. After the guest has accepted the change, the dates from new check-out date will be available again for new bookings.