Hi @Mirna73. @Patricia2526 has offered an opportunity to find out more. I’ve used this approach and it has worked well in both instances. But it’s totally something you have to feel comfortable with pursuing.
One, the guest explained and it all seemed fine and they were a pleasure to host.
The second time, the guest explained their side of the story and booked. They were gushing with detail. Later they contacted me and felt outraged that I had asked. They felt interrogated… and cancelled.
hmmmm…. Uh no! So that also was a VERY big win. I felt happy as I dodged a metaphorical bullet from a very angst and probably a very high maintenance individual.
But in all sincerity: document in your Airbnb messages:
- stipulate check out time is firm, not flexible.
- if checkout is arranged and agreed to for a later time, this is also firm
- if a much later checkout is wanted a fee will be charged.
- that check out time is firm.
State Airbnb will be contacted if checkout time is overdue, and a penalty fee will be charged. Seek Airbnb helpline for the penalty.
PLUS, if you have back to back bookings and can’t afford any flexibility for cleaning and turnover, then don’t accept the booking, let the time run down.