I just received a message from a guest who’s booked from tomorrow through Monday. They were driving from LA and picking up her sister midway on their way to Oregon. The sister had previously tested positive twice for Covid, they want take her to get the 3rd test.
She wants to cancel her stay now. I don’t know what to do. Can anybody give me advice? This is our prime booking for December. We have a 48 hour cancellation period but I don’t want to be insensitive either.
Thank you in advance.
Cindy from Oregon