Host need to be able to review anonymous due to dangerous guests.

Elisabeth447
Level 2
Whitefish, MT

Host need to be able to review anonymous due to dangerous guests.

When a host gets a dangerous and terrifying guest, we can't leave a review do to the likelihood of revenge. Hosts need a way to report scary or unstable guests and stay anonymous.

4 Replies 4
Elisabeth447
Level 2
Whitefish, MT

The more dangerous a guest is, the less likely it is that we will review him. 

Colleen253
Level 10
Alberta, Canada

@Elisabeth447 You can report the profile to Airbnb. There is a flag icon in the message stream with the guest. Click it and go from there.

Sarah977
Level 10
Sayulita, Mexico

@Elisabeth447  You can and must report a guest who has threatened you in some way to Airbnb.

 

Who are these "dangerous" guests you are getting  (not their names, but how are they managing to book your place?) and in what way do you consider them to be dangerous? Have they threatened you? Had guns? Dealing drugs out of your property?

 

You can still review them to warn other hosts. Guests cannot see the ratings they are given, so mark them 1* across all categories and "Would not host again", which they also can't see. Then leave a written review which is "coded"- like simply "Stayed 2 nights". Most other hosts will understand that you had nothing good to say.

 

You have a lot of lovely reviews, but I have to say I was shocked by your response to the guest who said she was questioned as to why she was wearing a mask while in communal kitchen space. First of all, it is extremely rude of you to question a guest who is trying to follow safe Covid precautions. Then you claimed that neither guests nor hosts are privy to Airbnb's policies on this, which is completely untrue. 

In fact, they state that hosts and guests should wear masks in  communal spaces. Yet you told her that no one else has felt the need to wear a mask, as if she were doing something unacceptable.

 

Talking about dangerous, I would consider your listing to be a dangerous place to book re Covid.

 

 

 

 

 

@Elisabeth447 What you're asking for here is to strip all personal accountability out of the review system, so that users can anonymously defame each other from behind curtains. And to what end? Once a profile has been burned with a scathing review - anonymous or otherwise - the user can simply start over with a new profile, or let another person in their group place the next bookings. This is one of many reasons why there are no known incidents of guests taking physical revenge against hosts over a review. Don't lose sight of the fact they simply aren't invested in their ratings; unlike hosts, their Airbnb profiles aren't connected to their livelihoods.

 

Your review can help other hosts make an informed decision about a guest, but it's a piece of public content - like an opinion column in a newspaper. If someone in your neighborhood was making you feel endangered and terrified, you'd probably call the police rather than send an anonymous article to your local paper. 

 

I hope you've taken all the precautions necessary to keep you and your family safe; this is far more important than a review. if you'd like to make it apparent to other hosts that the guest was a problem, you can still submit a concise review conveying that you don't feel safe with this guest, without going into unnecessary detail about what happened. You can report the user for any violations that occurred and block them from further contact on the platform. And if it seems necessary, you can use the legal means available outside of Airbnb, such as a restraining order. But Airbnb is not going to upend its entire content moderation system to make this easier for you.