Hosting - Guest courtesy

[Dr-Jayanthi1]

We often discuss guest feedback for hosts, let's flip the coin. Have you ever had guests who were not only courteous but also helpful, understanding, and proactive?

I had a guest, Mr. Madhu, and his wife, whose stay brings a smile to my face. When they checked in, there was a water supply issue, but they patiently waited and even checked with the maintenance team. Remarkably, they fixed the WiFi router themselves without informing us. It was a pleasant surprise when I inspected the property after their checkout.

These considerate acts boost our confidence as hosts. Mr. Madhu reviewed the property as "home away from home," a sentiment I fully endorse due to their genuine care for our property. Guests like Mr. Madhu and his wife reinforce the positive impact of thoughtful interactions, making hosting a truly rewarding experience

[明宜0]

私の宿にも、バーベキューの後に火の元の確認や現地の片付け状況を見て欲しいとの宿泊者リーダーの方の行動に感心した経験があります。一方でゴミの分別や火の元の消火等はホストのやるべき仕事との認識もあるので、私達は、点検マニュアルのような物が必要だとも感じています。

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I have had the experience of being impressed by the actions of a guest leader at my lodge who wanted me to check the fire and see how the area was cleaned up after a barbecue. On the other hand, I also feel that we need some sort of inspection manual, since there is a perception that sorting out trash and extinguishing fires is a job that should be done by the hosts.

[Google translation added by OCM]

[Elisa]

Hi @明宜0 😊

you should take a look at this link: "A clear and simple checkout".

Warm regards,

___

こんにちは😊。
こちらのリンクをご覧ください： 「明瞭でシンプルなチェックアウト

よろしくお願いします、

[Google translation added by OCM]

[Elisa]

Hi @Dr-Jayanthi1 

thank you for sharing this experience; it is very interesting! 😍

Aren’t you afraid that if guests do things independently, it might make things worse instead of fixing them?

What do you think? Did you have any similar experience to share? 

@Emmanuel9, @Guy991, @Karen1100 , @Muslim4 , @Nash-Cottages-LLC0, @Zheng49 , @Elena4354, @Bettye6, @Patricia2526, @Andrea6232, @Kitty-and-Creek0 

[Dr-Jayanthi1]

@Elisa  - you caught me 🤩 I’ve had that experience too . They had moved all my furniture - a complete revamp that made my space completely cluttered, not sure for what reason and refused to accept it too. Aircover could not help me as my house rules didn’t mention a “penalty” for moving furniture 😢.  
Yes it creates a mess at times - but I had  a very pleasant experience with Mr Madhu and his wife right from their check in and I wanted to give it a “shout out”. 
We never wait to call up CS when we our bad days, so definitely wanted to have hosts talk about their best days as well 👍👍

[Elisa]

@Dr-Jayanthi1 

Oh, I’m sad to hear that, but it can happen 😔. I definitely agree with your perspective and am happy about the wonderful experience you had at your house. 😍 

I look forward to seeing more posts like yours! 🌻

Warm regards, 

[Andrea6232]

Ciao @Elisa , I actually had guests who completely misconfigured the Jacuzzi settings 😂

[Elisa]

Ciao @Andrea6232 

No way, I am sorry!😱  

What did you do? 

[Andrea6232]

@Elisa just configure it again ... but as I was not there it take me more time than usual!

[Emmanuel9]

The truth is on the half..  or its a lot of different circumastances in doing things indepentdently.. If the fix something ''easy'' its fine, like changing batteries in a remote control and its different than moving the furnitures, or bringing you STONES from the beaches!! It was very funny when i saw that.. haha..
Generally i think guest should inform before the owner if they want to make the second type changes..

Another thing that i would like to hear your opinion is something that its unlogic for me when it happens to me..
When they put 4 star review in cleaning, because i clean it, i ask them after what was uncleaned or dirty, dusty.. and 90% never answers me... i am asking them to understand what was it, so the next time to know it & clean it..
Is this happening to you also?
And i want to mention if guests put low star review in cleaning section that is something standard.. ask them to tell something that was uncleaned or what host should do to make better that?

I can not find logic that i get a low star especially in cleaning(in check in is not so standard because for some guests 5 min wafting is nothing and for some others is important) and never know the reason or what was it to fix it..

So my questions are is this happening to you also? &
Would it be useful guests tell a reason/suggestion for improvement, at least in cleaning?

Like glasses cleaning..

Happy to hear your thoughts!

[Dr-Jayanthi1]

Totally agree @Emmanuel9- that’s always the concern segment. We hardly get to understand guest mindset on ratings. I wish to place a suggestion here - may be Airbnb shd prompt reasoning out if they don’t give a 5🌟 or probably upload a pic of imperfection - during their review process. It would be great if we can know the reason for their less than 5 star rating. Wish to strive for 5🌟always . 

[Nash-Cottages-LLC0]

@Elisa Thanks for the tag! We only ask guests to do 4 things at check out: make sure everything is turned off, turn the coffee maker upside down in the sink, open the washing machine door if they used it and text us when the leave. We've had a few guests go above and beyond at check out by stripping the beds, starting the dishwasher, putting dirty towels on top of the washing machine, taking out the garbage and recycling. Obviously we don't expect anything above what we ask so  it's always a pleasant surprise when so much more is done! @Dr-Jayanthi1 

[Elisa]

@Nash-Cottages-LLC0 

It is amazing; thank you for sharing this! 😍

How do you manage with Hosts who don’t do what you ask them to?

[Guy991]

Hello @Dr-Jayanthi1 , @Elisa ,

There are sometimes extraordinary guests who truly understand that they are staying in someone’s home. They are honest and considerate. For me, such guests are heartwarming, and when I have a bad guest who thinks this is a hotel for half the price, I remember the good ones—they are the reason I put in so much effort.

Besides resetting the router occasionally, I don’t like it when guests try to fix things themselves because they might cause bigger damage.

[Dr-Jayanthi1]

Agreed @Guy991 

There can be happy moments to share with fellow hosts as against complaints on guests. No doubts - its good when people know their limits. Thank you for your words. Every bit is a learning. Happy Hosting!😍