How do you reply to email messages from an Associate with Airbnb via a post in the Community Center

[Tamsine0]

Hello

I made a post on here earlier and have received a message to my email account from an Airbnb associate but I'm not sure if I can reply to it as it's made of up lots of weird numbers and letters. Does anyone know how I contact the person who left the message as it needs following up and I'm not getting anywhere with Airbnb as they say it's with a specialist team. I have no idea how to get this situation resolved.

Thanks

[Sarah977]

@Tamsine0  Have you checked to see if it appears in your Airbnb Inbox in your account? If so, there should be a reply option there.

[Tamsine0]

Hi. It's a message via the community center so it's not in my account

[Tamsine0]

Hi. It's a message via the community center so it's not in my account 

[Emiel1]

@Tamsine0 

is it in the inbox of your community center account ?

Click on your profile picture (here in the community centre) and choose "messages"

[Tamsine0]

No it's not. It says I don't have those privelages

[Sarah977]

@Tamsine0  I thought you said it was an email?

[Tamsine0]

Yes it's an email message to my email account via the community center so it's not in my airbnb messages or community messages for some reason

[Emiel1]

@Tamsine0 

Temporaty email adresses can contain a lot of characters

What is the domain of the senders email address  (the part after the @)

It must be on this list to be legimate:

How-do-i-know-if-an-email-or-website-is-really-from-airbnb

If it is, simply reply !

[Tamsine0]

The domain is @suppo

The domain is support email airbnb.com as below but when I reply it has lots of numbers, letters characters. That makes sense if it's temporary. Hopefully they will receive my reply. Thank  you

[Sarah977]

@Tamsine0  Sorry, but it's very confusing. An email to your personal email address doesn't come "via the community center".

[Tamsine0]

Yes it's confusing to me as well. It's definitely an email which I received  in my outlook email account from an Airbnb Associate from the community center. It's not in my airbnb messages as my account has been blocked because a host has made false allegations about me so I want to respond but I'm not sure how to. I have replied to the message in my email so will have to see if I get anything back.

Thanks for trying to help anyway.

Here is the image of the email in my outlook

[Sarah977]

@Tamsine0  I can see why it was confusing to you. That is a message from Airbnb customer service, I think. Community Support isn't the same thing as this Community Center. I wish Airbnb would just use terms which are easy to understand. Like "customer service representative", not "Airbnb associate".

Hopefully responding to the email worked.

[Christine615]

Airbnb has more than one inbox. It may not be in the Community Center. I find Customer Support emails in my inbox. Switch to "hosting" and look at that inbox. If it's not there switch to traveling and see if it's there. I wish Airbnb would just get one consolidated inbox for hosting/guesting.

[Sarah977]

@Christine615  She says her account has been blocked, so she can't even sign in to see her Inbox.