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I NEED to contact AirBNB

‎09-09-2020 07:42 PM
Cyndi18
Level 1
‎09-09-2020 07:42 PM

I NEED to contact AirBNB

Can ANYONE help?  I email and message them about refunding my cancelled tenant but No answer and the server on AIRBNB continues to say there is a problem.  Please let me know if you've been able to get them.

‎09-09-2020 07:42 PM
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2 Replies 2
‎09-09-2020 07:47 PM
Cyndi18
Level 1
‎09-09-2020 07:47 PM

this is the message I keep getting

Unfortunately, a server error prevented your request from being completed. Airbnb may be undergoing maintenance or your connection may have timed out. Please try again

‎09-09-2020 07:47 PM
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‎09-09-2020 09:52 PM
Debra300
Top Contributor
Gros Islet, Saint Lucia
‎09-09-2020 09:52 PM

@Cyndi18,

I don't think that Airbnb would share information with you regarding a guest's refund, because that is personal financial information.  If you didn't receive a cancellation notification, you can contact Airbnb to confirm that the reservation has been canceled, but the guest must follow up with Airbnb regarding the refund.

Don't just believe what I say, check the Airbnb Help Center
‎09-09-2020 09:52 PM

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