I'm on Strict Cancellation, guest cancelled, but AirBnB didn't pay over the 50%

[Simon364]

Hi , I wonder if someone could help please?

I'm pretty experienced AirBnb host, but this has me stumped...

I have strict cancellation policy. On 25th May, my guest booked for 6 nights in june (june 20-26)

On 30th May, they cancelled. AirBnB then said my payout would be £83.87  , which was about right , since its about 50%

So today (21st june) I was expecting this, but only got £33.87 

It said:

"Type: Resolution Adjustment   -£50.00  "

And therefore my payout was £50 pounds less than it should have been

No explanation, there was nothing in the messaging between me and the guest to suggest this . It was just polite conversations , where eventually she informed me she wouldn't be coming due to a family issue.

I really don't appreciate the money being withheld for no given reason

It would be appreciated if anyone has thoughts or advice

Regards

[Emiel1]

@Simon364 

Was it a pending resolution adjustment from another reservation ?

[Simon364]

Aha, yes that was it! Thank you so much for helping me out