Isn't Airbnb giving automatic refunds anymore?

[Luana130]

Yesterday I received an email about a cancellation, airbnb saying they gave my guests a full refund.

Today I received a message about another guest. The message said the guest was requesting a full refund because of the corona, and it asked me whether or not I accepted to give the full refund.

Both reservations were made in february. I'm confused.

[Sandra126]

My guess is that it depends on what dates t the bookings were for. Right now it's penalty free until April some time,  but that will no doubt change. So if the second booking is after that date you'll be asked.

[Luana130]

The booking they did not give the automatic refund is for today. And it was made in february, so it should be part of it. Do you guys think it is because the check-in was in less than 24hs?