My account is suspended and airbnb canceled all my reservation

[Eady9]

Hi guys ,

I almost cry when i write this email looking for help in this community . 

Let me introduce myself first , I’m Eady from China and I’ve been hosting on airbnb for 4years , have been had so many good experience here , I’m a loyal member of airbnb community , so i devoted myself to make all the guests happy and make them love airbnb community as well . 

Today my guests ask me why i cancel their reservation and i feel so shocked cause I didn’t do anything . Then i go to Airbnb , and more surprisingly , i find out my airbnb account is suspended and airbnb cancel all my reservations! Until then , I haven’t got any notifications from the official team . 

If i break any certain rules of airbnb , please let me know , but suspending my account and cancel my reservation truly break my heart , both me and the guests feel confused . Is this what i deserved as a loyal member ? Feel so helpless now ... 

please help me . Thanks !

Eady

[Dale711]

@Eady9 ,

I'm sorry to hear that,

Again? It happened to you last month. I  can still see you have 6 listings.

[Eady9]

Hi Dale, 

yes .. again .. I can’t get access to my listings and they are not on search either . 

😕

[Marta-Y-Javier0]

@Eady9  You have probably been denounced by a guest.
We had an anti-squat camera connected to an alarm system that stopped completely working when we started airbnb, and of course we stopped the alarm system
A guest denounced us without asking and Airbnb canceled the reservations without asking too.
I understand it, the privacy of the guests must come first.