Apologies for the frustration. I realize my one apartment isn't that important, and there are millions of other listings. Although, it has been a lot of work throughout the past year. I have completed 150 reservations, and have gotten all 5 star reviews. Throughout the pandemic I had 100 cancelations, about $2000 were within the cancelation timeframe, of which I received $16 in compensation. I didn't complain. I've appreciated the service Airbnb has provided. The reason its frustrating is that changes were made without informing the host. I really like hosting with Airbnb.
I've been super busy the past several weeks. I was just trying to communicate. Like other host who are upset, we are hoping to continue to keep hosting successfully. I think its important to get accurate feedback from host and guest.
For me I have a different skill set. My listing has to be 10x cleaner, and its critical for everything to be very structured. I don't require much from my guest. But the first message is critical.
I really do appreciate some of the support from fellow host and community managers here.
I wish Airbnb would just go back to the first message as a requirement to make the reservation. After a very challenging year, it was nice to have a brief time when everything was very smooth and stress free.
A lot of my reservations were from new guest with no reviews so will have to wait and see how the changes I made, more restrictions, will play out.
@Liv