Old forum design

Cam26
Level 5
California, United States

Old forum design

I am just curious why design on websites and forums keeps changing to less user friendly one? Literally first time users I know are having hard time navigating on both here and website now. Why not just keep what is already working good enough?

14 Replies 14
Mike-And-Jane0
Level 10
England, United Kingdom

@Cam26 I believe the update was to a) make the look more like an Airbnb site and b) to make the app version better.

Apparently most youngsters use the app rather than the website. Sadly this means more clicks for the oldies on the new website.

Elaine701
Level 10
Balearic Islands, Spain

I find the new design pretty  difficult to navigate, and hence, I'm less likely to tune in or contribute. 

Debra300
Level 10
Gros Islet, Saint Lucia

I recently told @Ann72 in a private message that I don't find the new design very appealing, and as a result I haven't been inclined to participate in the blog as I did before. This redesign reminds of how Amazon took away the ability to respond to reviews.  I know some folks would go off of the rails, but often the responses provided needed information to clarify, confirm or correct a review (e.g., a person would say something about a feature or function, and a respondent could add helpful context for the OP and review readers).

Alison290
Level 2
Toronto, Canada

You are right @Cam26

 

 

Gillian166
Level 10
Hay Valley, Australia

@Cam26  agreed, I didn't have an issue with the old forum, except there were a few boards that needed to be retired. Instead they did this "clean up" which allowed them to sweep a lot of spicy threads away (well, so it seems), and they took away a few functions: recent poster, user profiles, like button transparency.  I agree the forums are not "improved" in any meaningful way.

Jenny
Online Community Manager
Online Community Manager
Galashiels, United Kingdom

Hi @Gillian166 

 

You know this space so well - thank you for bringing up these aspects of the redesign.

 

I thought I'd pop on and just confirm that we're still in the process of migrating posts from the old board to the new one, which is why it might seem like there are posts missing.  You can still access threads on the old board by using the search bar.

We'll be looking to archive a number of old threads, I think you've mentioned previously that you've noticed old and possibly irrelevant threads moving over, but we need to focus on migration first and then work on tidying things up when that's done.

 

With regards to any of the more spicy posts, nothing's changed in how we deal with those kind of discussions, so basically if it was there before the redesign (and had been flagged previously by a report and OCM and not needing moderation) then it'll end up here on the new board during migration.

 

As you know, we've reinstated the recent poster and user profile functions, and the like button transparency is part of the feedback that we're looking at.  We're listening and capturing feedback wherever we can, as we know this is your space, and we're glad to have members that are quick to give us the heads up when something doesn't look right.

Your feedback is always appreciated, and I'm adding it to our ongoing feedback collection, along with @Cam26 's.

 

Thanks!

Jenny

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Gillian166
Level 10
Hay Valley, Australia

@Jenny  thanks. I'm not sure how I feel about the Like button, is it better to be anonymous or transparent? it certainly allows timid people to show solidarity without any commitment (although let's not kid ourselves that liking a post would ever be truly anonymous), but i must admit the one time I had another user have a go at me, I did look at who liked her surprise, angry/ranty post and I still remember those people.... I'd probably prefer to live in ignorance 🤣   

Jenny
Online Community Manager
Online Community Manager
Galashiels, United Kingdom

I hear you @Gillian166 - it's great for solidarity and validation - but I know others have mentioned that it doesn't feel great if there's been conflict and people agree with the opposing side!

It's a valid point actually, that anonymising it allows people to be more open with their kudos, so I'll add this in with the feedback and make sure that it's considered!

 

Jenny

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Gillian166
Level 10
Hay Valley, Australia

@Jenny  well - typical me - I could argue both sides! (high school debating just trained me that way), and logically both sides are correct. I think seeing the Likes probably only adds to angst so if you made me choose I would side with the anonymous option, but not fussed either way. 

Emiel1
Level 10
Leeuwarden, The Netherlands

@Gillian166 

 

At the moment "likes" are not anymous, although it takes a special  step to see them.

Gillian166
Level 10
Hay Valley, Australia

@Emiel1 also, of course we still get a notification with the name of the person who liked our comment, so it's not truly anonymous to the poster. 

Gillian166
Level 10
Hay Valley, Australia

@Emiel1  That trick didn’t work on Mac 

Emiel1
Level 10
Leeuwarden, The Netherlands

@Gillian166 

 

It is a default browser feature (copy a link and open in new window) , so why would it not work on a Mac  ?

Example for Jenny's reply in this thread (2 kudos at the moment):

https://community.withairbnb.com/t5/kudos/messagepage/board-id/community-cafe/message-id/119749/tab/...

 

Gillian166
Level 10
Hay Valley, Australia

oh! @Emiel1  what link are you copying? i'm having a senior moment, lol, I cannot work out what you are doing.  I tried following Rob's instructions and it didn't work. 

 

if you right click the like box, there's no option to open in a new page. 

 

edit: worked it out, you need to also press control on a mac.  doesn't always work though. 

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