Hi to all! First of all I would like to say that until now I was fairly satisfied by Airbnb and their service, but this COVID situation is now getting out of hand, and even though I am not so naive to believe this post will change anything at least I can share my opinion hoping others will agree with me and hopefully make Airbnb at least willing to listen. My problem is simple I am victim of this COVID emergency situation but I am the only one paying for it out of my own pockets when I never accepted or agreed to Airbnb's new and imposed policies.
I will try to be as clear as possible, I live with Airbnb money first of all so I am not crying without reason, second my income compared to what Airbnb makes every year using our properties is.... well... so my questions are, is it fair I must accept Airbnb decisions with this new policies when no one ever asked me in advance if I agreed or not? Is it fair they decide to issue full refunds totally ignoring my strict cancellation policy? is it fair I am the only one suffering when I am the weakest party involved here? Guests budget that money for holidays so obviously they have a income and probably have a insurance policy too, Airbnb is a multi million company that makes far more money then I ever will so why Im the only one paying without even been given the option to refuse refunds? It is not acceptable and I really find the whole situation disappointing and disgusting! I would like to know other guests opinion about all this I cannot be the only one that thinks this way...... I am a 0.1% away from being superhost too so I wont even be eligible for anything superhosts will get.....
