Problem gettings payment

[Marshall76]

I have been a Super Host for most of 4 years, but does it help when you have a problem to solve?? No I don't think so!! 

Can anyone think of an easier problem to solve that the following one:-

Guests arrive and have a wonderful stay, but I did not receive my normal "payout authority" that we are supposed to receive "...sent to you 24 hours after your guest arrives".

I need this to take with me to Western Union as it has a "Transaction number" on it that WU need to make the payout.-  Great system, as long as it works!!

Trying to resolve this, I have been through the hands of 2 airbnb online "helpers", the second of which went off duty for 3 days having just been handed my file!

Then a call centre in India where I was told they were experiencing "technical difficulties", and having given them all the information, they promised to call me back, YES you guessed it, NO CALL BACK.

I wonder how one can reach a higher level human within the airbnb company to get some much needed action!!?

[Bhumika]

Hello @Marshall76 ,

Welcome to the Community Center🌻. Sorry that you are having such a confusing experience. I have nudged the relevant team for your payout issues. I hope you receive some communication soon. 

We're happy to announce the Month of Celebration!

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[Sudsrung0]

@Marshall76 

I wish you luck, frustrating to say the least,

I have a had dealings with that call center from India their English was terrible 

I am seeing to many post like yours and not just about airbnb other OTA's it's becoming worrying Im due a payment today recently I have been paying more attention to my payments,

Good luck keep us informed,

[Ana7]

I'm having same problems. I'm still awaiting payouts from October. Airbnb can't find the way to connect with my Payoneer account, which is a normal way of payouts that they are offering.

[Bhumika]

Hello @Marshall76 ,

As per my understanding, you would have received some communication regarding the matter. I hope, your issue has been solved or the relevant information has been passed on to you.

We're happy to announce the Month of Celebration!

Can’t find what you’re searching for? start a conversation

[Ana7]

My issue has finally been solved and this morning I finally received my due payouts from Airbnb!

@Marshall76  be persistent, it took me almost four months but I finally got a senior staff member who was efficient enough to solve my problem. 

I guess @Bhumika 's help also had something to do with it 🙂 
So just don't give up and keep asking for a  relevant higher level staff!