Redesign Feedback - Things we can work on

[Stephanie]

Hi everyone,

We hope you are enjoying exploring our new and improved space here on the Airbnb Community Center! We wanted to create this topic so you can all share your thoughts on any bugs, issues or ideas of improvements we can consider as we continue to evolve our space, together. By posting your feedback in this specific post you'll help us make sure your ideas and opinions are not missed. 

Thanks,

Stephanie

[Huma0]

@Stephanie 

Had to screenshot my response above as the system would not let me post it (see the weird error messages). I am afraid the site is super glitchy right now.

[Stephanie]

Cheers @Huma0 - yep the website is still having the conversations moved into the new boards until the end of our day Friday so there's going to be some weird stuff happening. This one we've already shared to the platform developers as it should only show if you posted the same thing like 5 times within a few minutes which I can assume is NOT the case for you.

Thanks

[Huma0]

@Stephanie 

No, that was certainly not the case. I got the error message the first time I tried to post it, but now I can see that my comment later posted here anyway.

Glitches aside, as other people have already mentioned, the order of comments within threads makes no sense. While it was useful to highlight in some way what the latest comment was, especially on longer threads, to order the comments from most recent to oldest makes no sense.

I mean then the conversation makes no sense at all. You cannot follow the flow of it. It's really confusing and non sensical. It's like reading a newspaper article paragraph by paragraph, but starting with the last one and moving backwards. On some threads, it really does your head in!

[Huma0]

@Stephanie 

I have to admit, I am not loving it so far. Why can we no longer see the top posts, or more recent posts, or have a Help category that catches topics not contained in the rather restrictive ones that are now displayed on the homepage?

Also, I noticed that the DMs started being glitchy and difficult to type. 

[Susan4857]

Hiya

I recently searched for a pet friendly venue... I loaded the first search but as I tried to refine the destinations it seemed that the platform forgot that my priority was to travel with my pets as the feed was 'polluted' with lots of places that were not pet friendly.

Please consider a filter that allows a guest to define their 'non-negotiables' that then persists throughout the browsing session so I don't have to keep resetting my need to take my gorgeous furry companions with me!?

btw here's a pic of them... they would love to explore more of the world with me and AirBNB!Ella & Ruby aspire to travel more with AirBNB

[Karen114]

Adorable pups ❤️

[Susan4857]

Thank you Karen114 - they send you a very excited tail wag back!

[Huma0]

@Susan4857 

Your pups are super cute! I am sure many hosts would love them.

However, just wanted to let you know that this post is about the redesign of the community centre site, not anything to do with the Airbnb site, searches, filters etc.

[Susan4857]

Ah ok thanks for letting me know Huma0... and thanks for cute comment re my pups, they appreciate that!

[Gillian166]

actually this perfectly sums up my observation... where is the board for guests to post questions??? 

[Susan4857]

Yeah totally @Gillian166 thanks for highlighting the specific need 🙂 

[Stephanie]

Astute @Gillian166 - we should definitely have space for our guests.

Thanks

[Susan4857]

Yes we should for sure... a diversity of feedback is extremently valuable 😍

[Gillian166]

@Stephanie I actually asked this (in writing) last week during our zoom meeting. 

[Susan4857]

great minds 😎

[Mike-And-Jane0]

Whilst the latest reply to a post is at the top of the thread (so easy to find) it doesn't work so well when someone replies to a reply as this is left in its original position. Given that there is no longer an option to read the latest reply on a post it means a recent 'reply to a reply' is buried deep in the thread and will never be found.

[Gillian166]

also @Stephanie  why do we no longer see who the last person was to post in a thread? 

[Gillian166]

@Mike-And-Jane0  so another feature removed in the "new and improved" forums? I'm hoping some of these changes are just opening night glitches.

[Mike-And-Jane0]

@Gillian166 I am sure this is a short term glitch. It is so fundamental to folks joining in with older posts it will have to be sorted out. The only alternative is for people to continually start new posts which would cause chaos.

[Gillian166]

@Mike-And-Jane0  alongside the ability to see the actual profile of posters, so we can see their listings. I really enjoyed that feature, and now it's missing.